Steps to Execute If QuickBooks Has Stopped Working

Many users have reported that QuickBooks has stopped working, and they are unable to perform any operation. Additionally, they notice that QuickBooks crashing when opening, preventing them from opening the application. The reasons that might be responsible for it are a corrupted hard drive, a long company file name, and a damaged Windows operating system. Moreover, it gets triggered when you have installed QB properly.

As a result, your business workflow gets delayed, leading to decreased productivity. Thus, to understand the problem, we have compiled this comprehensive blog. It includes various segments explaining the causes behind the issue and solutions to fix it. Take a long jump into the page and scoop all the information provided.

However, we advise you to connect with a professional to get your problem fixed. They are experienced and better understand the consequences of wrong troubleshooting. Give a ring to 1.855.738.2784 and talk to a QB Pro advisor directly.

Possible Reasons Why QB has Stopped Working

A number of reasons might be responsible for why the QB has stopped working. Some of them are mentioned here:

1. It can be due to a corrupted hard drive.
2. One reason behind this issue can be a long company file name.
3. This may happen due to a damaged or missing QBWUSER.INI file.
4. If you have not properly installed the QuickBooks application on your computer.
5. Another reason for this issue can be a damaged Windows operating system.

3 Methods to Overcome QuickBooks has Stopped Working

After you have read the causes behind the malfunctioning of the QuickBooks application, it's time to take a step ahead to its resolution:

Solution 1: Run the QB Connection Tool

1. Open the QB application.
2. Choose Program Problems.
3. Click on the QuickBooks Install Diagnostic Tool, and wait for at least 20 minutes to complete the diagnosis.
4. After the process is completed, restart your computer.
5. At last, try to open the application and see if the error is fixed.

Solution 2: Run Quick Fix my Program

1. Open the QB Tool Hub.
2. Choose Program Problems.
3. Click on Quick Fix my Program and start the QBDT.
4. Open the data file.

Solution 3: Rename the QBWUSER.ini file

1. Move to the folder where you have kept your QBWUSER.ini file. It is mainly found in Users[Your user name]AppDataLocalIntuitQuickBooks [year]
2. Now, right-click on the QBWUSER.ini file.
3. Choose Rename.
4. Also, you are required to add .old at the end of the file name as an extension.
5. Similarly, you need to rename the EntitlementDataStore.ecml file.
6. At last, open the QB application again to check if you are able to access QB properly.

What You Should Remember

Throughout the blog, we tried to understand why QuickBooks has stopped working. To demonstrate it, you have also been given the list of reasons behind it. Along with this, we also explored some methods to overcome the problem. If you are still stuck with this, don't hesitate to consult a professional for assistance. Give a call to 1.855.738.2784, and talk to a QB expert.

Recommended Reading: Can’t Open QuickBooks, How to Fix it?