Top Trends that Will Define the State of Conversational AI in 2022

by Audrina Grey Travel Technology Analyst

Artificial Intelligence has shifted from the pages of science fiction novels to reality long ago. Starting with the possibility of machine learning, today, it supports many new use cases. Notably, conversational AI is one of the prominent examples of the way artificial intelligence has evolved for serving practical use cases.

When you think of conversational artificial intelligence platforms, you don’t have to worry about interacting with complicated systems. Here, it would be great to see conventional artificial intelligence platforms as user-friendly chatbots or voice assistants. The intelligent assistants equipped with conversational capabilities have empowered several marketing and customer communication initiatives. Interestingly, conversational AI has still many more domains to explore

So, what do you think, where are the AI-based chatbots and voice assistants heading? You can find a reliable answer only through the top trends, which would define the future of conversational AI in 2022.

Trends in Conversational Artificial Intelligence for 2022

Businesses using conversational artificial intelligence platforms are more likely to wonder about the future of such platforms. Any business owner would seek assurance regarding the performance of AI-based digital assistants before investing their efforts and resources. A review of the prominent trends expected for AI-based chatbots and voice assistants in 2022 can offer valuable insights in this case.

1. Improved Encryption

One of the foremost value advantages of conversational AI for businesses is the ability to offer personalized customer experiences. Chatbots could collect massive amounts of data from users for short periods to derive insights to empower business decisions. In 2022, you can expect encryption as a staple addition to the development of AI-based conversational solutions for better safety.

2. Experiments with Voice

The next crucial highlight that might define the future of conversational artificial intelligence platforms is the experimentation with voice. Common voice assistant devices such as Google Home and Amazon Echo are popular among individuals. However, you have limited scope for implementing them in professional environments.

3. Rules for AI

The evolution of AI will also play a crucial role in the emergence of conversational artificial intelligence in 2022 and in the future. Therefore, regulatory assurance can effectively drive the adoption of conversational artificial intelligence platforms with confidence. Recently, the European Commission presented three legal precedents for developing credible AI, such as:

Rules for resolving liabilities issues pertaining to new technologies.
Revision of safety legislation according to different sectors.
A broader legal framework for AI-based systems to ensure fundamental rights and safety from risks.

The growth of conversational AI platforms in the future would draw many opportunities for improvement. On the other hand, safety, standardization, and ease of use are the foremost highlights for the future of conversational artificial intelligence.