The service for the on-board passengers

There are a number of problems the Indian Railways has faced during his journey of these many years. The biggest problem it has faced is the problem of availability of food during the long route journey of the passenger. There are a lot of passengers who need to have food on time due to various limitations. The passengers who are senior citizens as well as those who are with family and kids in it, cannot remain hungry for a longer period. They need to have quality food such as homemade food, and it was a challenge to the railway as the department tried a number of the options but all of them failed poorly. Now with the change of technology, there are options that have proved much useful and helpful to the department to solve this problem forever. It is known as the food parcel delivery service.

The food delivery service:

As per the system, the food is prepared in the kitchen of the caterer who has tied up with the railway to avail the food delivery at various stations to passengers in the train of various routes. One just needs to place an order at the customer care with the help of a phone call or by logging on the website of the service provider. The menu option for the concerned route is provided and from that the passenger can choose the suitable option. The best part is the quality of the food that and the taste of food is such that the passenger feels it like home food only. The quantity of the food is also sufficient for the one person. The freshness of the food is well-maintained in the parcel. The food is also prepared from quality material and availed to the passengers at a reasonable rate. Once the order is placed, the order details are sent to concerned workstation of the caterer. From there, the parcel is prepared and sent to the passenger with the help of the delivery boy.

The delivery and payment:

The passenger can ask the caterer to provide the delivery of the food parcel at a particular station and accordingly the delivery boy offers the food parcel at the concerned station when the train arrives at the station. The passenger can make the payment by online method with the help of the credit card, debit card or net banking as well as offline method by paying it to the delivery boy at the time of food parcel delivery.

This is also known as a train food service that has been appreciated by a number of passengers, who have used the same till now. Considering the popularity and the convenience of the same, it has also been started on many other routes where the trains of long routes are available. The quality of the food is still maintained and the effective customer service provided by the caterers are really the prime drivers of the success of this food service that has gain immense popularity among the passengers of different segments.