SIP Trunk Price Comparison Guide: Top 3 Services

by Maggie F. Marketing & Communications

Want to upgrade the phone system used in your small business or call center? SIP trunk providers can help you create the perfect system for your internal and external communication needs. However, how do you decide which provider is most suited for your business? Let’s compare the top 3 services.

Comparing and Finding the Right SIP Trunk Provider

Session Initiation Protocol (SIP) trunking is a phone system that works with voice over internet protocol (VoIP) systems. Together, they provide optimal call quality and enhanced caller experience. When looking for a SIP trunk service, pay attention to pricing, call quality, experience, and customer support. These are important factors as they offer some insight into how this service will work with your business. Here’s a comparison of the top 3 SIP trunk providers, UniTel Voice SIP, SIP.US, and Twilio to help you make an informed decision.

UniTel Voice SIP

UniTel, for more than 20 years, has been offering SIP trunking for a low cost but with high quality. They offer this service to call centers and small businesses. They have some of the cheapest pricing for toll free and local numbers.

Additionally, their customer service is 100% based in the United States and not outsourced. Their customer support guarantees 24/7 system monitoring, quick set-up, and dedicated account management.

Features Offered:

Virtual Auto Attendant
Call Announcement
Unlimited Call Handling
Follow-me Find-me
Call Scheduling
Voice Talent Studio
Call Logs
Outbound Calling
Caller ID, and more.

Price: They offer two types of SIP trunk plans: Pay-As-You-Go (for toll free and local numbers) and Committed-Use-Discount. With the Pay-As-You-Go plan, you pay what you use on a monthly basis. Toll free numbers start at $0.0180 per minute while local numbers start at $0.0045 per minute for origination and $0.0069 per minute for termination. On the other hand, their Committed-Use-Discount gives you a special volume-based deal. Additionally, there are no set-up, porting, or cancellation fees.

SIP.US

SIP.US is a SIP trunk service for IP-PBX systems, which are internet protocol-enabled private branch exchange systems. Their service works through the internet and supports any device that is SIP-compliant. These include IP-PBX, softphones, etc. They offer a free trial of up to 60 calling minutes so you can test their service and determine if it suits your needs. Their service environment is automated and encourages self-service.

Features Offered:

Call Records
Control Panel
Outbound Dialer and Telemarketing Traffic
DID Coverage
International Toll Fraud Protection
Nomadic e911
Tier-1 Redundant Network

Price: Their pricing structure is pretty straightforward. They offer SIP channels for $24.95 a month with no set-up fees. Additionally, they have varying rates for phone numbers, ranging from $1 a month to $2.95, depending on your requirements. They too have no porting fees but they do have set-up fees, ranging from $1 to $10, depending on the case.

Twilio

Twilio offers an elastic SIP trunking service, designed specifically for scalability, that provides VoIP systems with global connectivity. They offer communication across different channels like voice, video, text, email, and chat through VoIP technology. If you are looking for a scalable SIP trunk solution, then Twilio may be the answer.

Features offered:

Elastic SIP Trunking
Local, National, Mobile, & Toll Free Numbers
SMS Capabilities
Autopilot
Lookup and Verify

Price: Twilio offers three different SIP trunk plans: Pay-As-You-Go, Volume Discounts, and Committed-Use Discounts. The Pay-As-You-Go plan is usage-based, with no long-term contracts. With the Volume Discounts plan, you can make use of discounts as your usage grows. Lastly, the Committed-Use plan offers deep discounts when usage is committed.

Other Services

Even though UniTel Voice SIP, SIP.US, and Twilio are good SIP trunk services, some other SIP trunk services you could consider are:

AT&T
Nextiva
Verizon
CenturyLink
Bandwidth
Vonage
Cloudphone, etc.

Or, you could get SIP trunking from a virtual phone service provider, like Global Call Forwarding (www.globalcallforwarding.com) or Koala Calling. These providers also offer additional features like call forwarding, interactive voice response (IVR), customized greetings, etc., that can boost customer support.

Reinvent Caller Experience With SIP Trunking

A SIP trunk service can reorganize your business communications and prime it for good customer relations. And so, if you want to improve how customers interact with your company, investing in SIP trunking as a step in the right direction.