by Linda White Consultant

Nothing provides more satisfaction to an online shopper than quick delivery. The matter of the fact is: the majority of the retailers are aware that customers expect fast shipping and how it adds up to brand identity and great customer relationships as well as experience.


54% of US consumers under the age of 25 said that same-day shipping is their number one purchase driver.


Now, if fast delivery can enhance customer experience, a delay in delivery can force the customers to look for other alternatives - considering the multitude of options available in the market.


So in order to stay ahead and improve the overall customer experience, it is critical for PrestaShop retailers to adopt new shipping trends and ideas.

The cherry on the cake: with PrestaShop being a major part of the eCommerce world, one can easily get access to a talented PrestaShop development agency or hire a PrestaShop developer for any kind of store enhancements - including shipping.


In this post, I am going to highlight some of the prevailing shipping trends that you should start following along with what the future of eCommerce shipping holds.


eCommerce Shipping: Trends to Follow


1. Bulky Products

With significant growth in the eCommerce industry, the ease of online shopping & doorstep delivery has taken the retail market to a whole new level. While the shipment for small and light packages seems quite convenient, the same isn't the case for bulky items.

With consumers' desire to purchase heavy or large items online, the shipping industry has ensured that bulky items are also delivered as conveniently as the other ones.

For instance, FedEx has started delivering bulky items along with installation services. "Demand for these types of delivery services has grown in recent years and we expect that trend to continue,” said FedEx spokeswoman Bonny Harrison.


2. Packaging Strategy

Several instances have been seen when the product doesn't reach the customer in the same condition as it was during the transit. This is majorly because of the extra space available in the packaging that causes movement and hence the damage.

Considering this, a change has been made in the packaging before the item letting it out for delivery. The change is none other than eliminating the extra space so that the product reaches safely.


The Future of eCommerce Shipping


This might sound vague to some: What could be the future of shipping?! Howsoever, the following won’t leave you confused anymore.


1. Same Day Delivery

Nowadays, customers want super-fast delivery even if it involves some additional charges. The masses expect delivery to take place within single or maximum of two days. Several brands are promising one-day delivery, but getting the product on the same day is something which isn’t a cakewalk. So will it be possible anytime soon?

Well, the answer is positive. Research says that customers are ready to pay even an extra amount if they get same day delivery. This would even be lucrative for sellers with increased sales & revenue.


2. Robots and Drones

These two can bring a massive change in the shipping sector after infiltrating other industries successfully. With the advancement in technology, it wouldn’t be a surprise to see drones or robots delivering the products. Unable to grasp?

Well, companies like Just Eat and Pronto are currently working on self-driven robots to make their delivery process easy and automated.


One thing is for sure: if drones or robots come into action, the eCommerce industry will witness huge cut-down in the delivery time and of course next level of automation.


3. Choose Desired Shipping Provider

With some users demanding same-day delivery, others are looking forward to choosing their own carrier choice. A customer may have a good experience with a certain shipping service provider and this could be the reason they want to stick with them even if it costs them extra. Thus it is important to provide multiple shipping services for utmost customer satisfaction and flexibility.


No matter the size of your PrestaShop store, a fast, affordable and flexible delivery or shipping system is mandatory. A customer would never abandon his/her cart if you provide a quick and safe delivery system - if their concern is only shipping.

The future has a lot and it is your responsibility to update yourself with the changing trends. In case you don’t, customers won’t stop for you - they have innumerable options, including your competitors.

Have you implemented any of these or facing any problems with your delivery system?

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About Linda White Freshman   Consultant

16 connections, 0 recommendations, 46 honor points.
Joined APSense since, October 24th, 2017, From California, United States.

Created on Apr 21st 2020 01:45. Viewed 273 times.


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