Live Chat integration with Wordpress

When WordPress was released for the first time as a stable, stand-alone open source application on May 27, 2003, little did the world know that in less than a decade, it would become the default standard for the Internet presence of millions of websites around the world. WordPress started initially as a user-eccentric blogging platform in which individuals could rant and rave about this, that and the other. Today, it is a full-function content management system with 60 million websites using WordPress amounting to a 23.3% share for the top 10 million sites,  and a vibrant support and developer community surpassing all other open source CMS platforms such as Joomla and Drupal. The cross platform nature of the application lends itself seamlessly to mobile environments by supporting a full range of mobile browsers.

 

Why integrate Live Chat Software with WordPress?

 

Given the extremely high adoption rates of WordPress for a bewildering array of web applications, especially eCommerce, where customer support is both the essence as well as the need of the hour, the live chat-WordPress integration can be best described as a logical outcome of marketplace demand.  If you own, manage or operate a WordPress website that is primarily customer facing and experiences moderate to heavy visitor traffic, live chat can provide you with an excellent alternative to phone and email with a view to engaging your website visitors and customers. There are two ways in which you can achieve this milestone, both of which we have explained briefly below:

 

Integrate Live Chat using a Plugin

 

Many live chat software companies such as  have developed plugins for a full range of content management systems such as WordPress. These plugins, when activated, automatically install live chat service on your WordPress website from inserting chat icons to setting up the Control Panel, chat windows, analytic  and much more. Companies typically make the plugin available to their subscribers and also help with customization once the integration is complete and thoroughly tested. Once the plugin is in place and live chat is operational on your WordPress website, your website visitors will see a live chat icon on the pages of your website and even chat with your right away.

 

Integrate Live Chat by extracting Codes

 

If the live chat service you have chosen is unable to provide you with a plugin, or if you prefer to take the manual route and physically extract the codes to paste on your home page in order to activate live chat on your WordPress website, you will need to access the web hosting server you are currently using for your WordPress website. The process isn’t as complicated as you might think. You would first download the live chat application on your PC or access your account through your Internet browser, run a few commands to generate the code for extraction, paste the code on your home page, and begin accepting chat requests from your website visitors and customers.

On demand enterprise live chat service is no longer a reincarnation of instant messaging or IM of the bygone era. Rather, it is a powerful, tried and tested service channel that facilitates interaction live in real time. Replete with hundreds of features, live chat service can play a significant role in bringing your customers closer to you, building bridges and long term relationships while delivering a premium brand of customer service and support.