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Live Chat, Email, and Voice Calls: Turning Customer Support into Great Experiences

by Ankit Kharola Digital Marketing Manager

It's time to reconsider customer service. Customer support is not just about answering customer questions and helping them with their issues. Customer support can also be a great experience for customers, giving them reasons to become repeat customers or even ambassadors of your company. 


"Customer satisfaction is the most important thing and we have to do everything possible to make sure that our customers are happy." - Martha Stewart. Customer support is critical for any business, but it's not always easy. The goal of customer support should be to turn customer experiences into great ones by providing excellent service in every interaction. Read this article to find out how you can turn Customer Support into a valuable addition to your marketing strategy!


Live Chat Customer Support 

There are many benefits to live chat customer support. It provides customers with the information they need quickly and efficiently, it's a less costly way of providing service than other options like email or phone call, and there is no pressure for time because you can take as long as necessary to answer their questions. Customers also find live chat to be a more personal form of Customer Support, which can foster loyalty and advocacy.


- Live Chats customer service software with chatbot capabilities.


- Live Chat helps you take your business to the next level with our live and automated customer support solutions that can be scaled quickly as needed.


- Live Chat offers a user-friendly interface for all of its services, including chats, email, phone, and social media.


- Live Chat also offers a welcome screen with preloaded messages for your customers from you that are customizable to meet the needs of your business or organization - whether it's an order confirmation, a thank you message, or any other type of greeting. Live Chat even lets you know when someone is typing in one of the preloaded messages.


- Live Chat also provides a chatbot that is powered by artificial intelligence, it understands context and can help you automate customer requests in your business or organization.


Email Customer Support

Email Customer Support is the best option for customers who need information on products or services but don't want to wait around while you answer them via live chat. It's also less expensive than live chat customer support because it doesn't require a Customer Support Agent to be constantly monitoring your inbox. If you have an email form on your website, customers can also get in touch with Customer Service without the need for an email address or phone number- which is helpful if they don't want their personal information to be readily available online! 


Email Customer Support will allow them to send messages directly from the website, and any replies can be sent back in a timely fashion.


Email customer support is a vital part of your business as it provides an easy way to communicate with customers. The following article will help you provide excellent email customer service, keep in mind that the tone should be friendly and engaging.


Briefly outline what steps to take when receiving an email:


- Respond promptly

- Be courteous and professional

- Email Subject Line  

- Email Body Content (no numbers or bullet points)


For more information on how to provide excellent customer service via email, please visit our blog post (https://cliffex.com/blog/live-chat-can-give-305-roi-to-your-marketing-team/)


Voice Customer Support

Voice Customer service provides another option for Customer Support, but it is not a replacement to email or live chat Customer service. Voice Customer Service can be useful in instances where customers are unable to get to their computer and need assistance with urgent matters. It may also be more appropriate if you provide services that don't require the input of detailed information- like booking an appointment or placing a telephone order. 


Voice Customer Service can also be beneficial in instances where you don't want the customer to have access to email. Voice Customers will not benefit from live chat features like agents sending them links and files they might need. Voice Customer service may also be more appropriate for customers who are not fluent in English or prefer to speak rather than type messages on the screen.


Outsourced Customer Support - Is it worth it for Your Business?

- Every business enterprise's spine is customer support. Customer satisfaction and retention rates are directly correlated with how effective a company’s customer service department is.


- Outsourced Customer Service can help businesses cut costs by outsourcing to a third party all or part of the responsibilities related to their customer care. This does not mean sacrificing quality many outsourced companies offer more competitive benefits than an internal staff would be able to provide as well as access resources like offshore teams that most internal departments cannot afford due to budget constraints.


- For Customer Care representatives from overseas teams to communicate effectively, they need training sessions conducted either live over the webcam or through video conference software such as Skype, Google Hangouts, etc., long before any Customer Support is needed.


- Customer support can be outsourced to many different countries, here are some of the most popular: India (for customer care services and software development), China (for manufacturing), the Philippines (offshore Customer Care).


- Outsourcing Customer Service jobs to a third-party company has increased in popularity over recent years due to outsourcing’s effectiveness for cost-cutting purposes that help save more money than it costs. As well as its ability to provide high-quality service from an offshore staff with access to resources like offshore teams that internal departments cannot afford because of budget constraints.

Great Customer Support

Customer support is a key part of running any business - We help thousands of customers over live chat, email, and voice calls. Customer Support Experts are there for appointments, refunds, answering questions, and demos. Customer happiness brings customer loyalty-turn your customer service into great experiences with Cliffex CX.


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About Ankit Kharola Freshman   Digital Marketing Manager

19 connections, 0 recommendations, 48 honor points.
Joined APSense since, September 24th, 2019, From Delhi, India.

Created on Aug 10th 2021 03:28. Viewed 34 times.

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