Is Your Alexa Not Working? Here Are 6 Methods To Troubleshoot The Issue

by Dwayne Johnson Smart Echo Help

Hey! Do you want to troubleshoot the issue of Alexa Not Working? There could be a number of reasons why your Echo device has stopped working. Sometimes, it's the faulty connection while other times an outdated Alexa app could be one of the major causes behind the issue. Before the end of this guide, you will get to know how to fix when Alexa stops responding. So, don’t think too much and start following this guide. 

8 Reasons Why Your Alexa Not Working

We are going to tell you 8 main reasons why your Alexa Not Responding and then we will move forward towards the troubleshooting methods. 

  1. Bad wifi configuration 

  2. Alexa and router are further apart from one another 

  3. The password of the wifi is wrong 

  4. Physical interference of other devices 

  5. Wifi congestion 

  6. Alexa app is outdated 

  7. Alexa having trouble understanding you 

  8. Wake word of Alexa has changed now 

Apply These Methods When Your Alexa Not Responding 

It happens sometimes that you issue a command to your Echo device and it stops responding. In this condition, follow the below-given methods to resolve your concern. 

  1. Check The Internet Access 

You should be aware of the fact that your Alexa will not work unless you will not connect it to the internet. Hence, it is very important to check whether your internet is working or not. If you find anything wrong then restart your router. 

To restart your wifi router, here are the steps are given below: 

  • Turn off the power plug of your router and remove the power outlet

  • Wait for a while and then reconnect the power plug to the power outlet

  • Turn on the router and check if your Alexa start working again or still not working

  1. Place Your Echo And Router Close To Each Other 

Sometimes, the internet connection works properly even though, if still Alexa Not Working then place your Echo near to the router. Doing this, will fix your issue immediately and in a short possible time. 

  1. Make Sure That Your Password Is Right 

At the time of Setup Alexa, make sure that you have entered the right password. Alexa has a very sharp memory that if you will save the wrong password, it will try to connect with the wifi every time with the same old password. Hence, you will end up facing Amazon Echo Error 73001. So, change the password of your wifi from your Alexa app and connect it again. 

  1. Too Much Wifi Congestion 

Connecting too many devices with single wifi will make the wifi network slow. This is why you need to remove all the devices from your wifi other than Alexa. 

  1. Update Your Alexa App

To update your Alexa app, connect your smartphone with the wifi network. In the search bar, type Alexa and hit enter. There, you will find the option to “update” your Alexa app. Wait until your Alexa app will not be updated. 

  1. Change The Wake Word Of Alexa 

After following all the methods, you can try to change the wake word of your Alexa device. It is because the Alexa device may not be able to understand your commands. So, open the Alexa app and change the wake word now. 


To conclude this article, we just want to suggest you connect  Alexa with a better wifi connection. Alexa only depends on a proper wifi connection and if you connect it with a bad network you will end up facing Alexa Not Working issues.

Sponsor Ads

About Dwayne Johnson Freshman   Smart Echo Help

7 connections, 0 recommendations, 40 honor points.
Joined APSense since, July 16th, 2020, From Dover, United States.

Created on Jan 20th 2021 06:26. Viewed 135 times.


No comment, be the first to comment.
Please sign in before you comment.