How To Fix When an Alexa Device Is Unresponsive? Alexa Helpline Number +1 801 447 5163

by Dwayne Johnson Smart Echo Help

The unresponsive feature in the Echo device is very irritating. It happens several times that a user commands Alexa but it doesn’t reply. In this case, you must check your wifi connection and microphone button. A faulty power connection could also be responsible for why your Alexa Device Is Unresponsive.

In this guide, we are going to suggest to you the procedure to troubleshoot the unresponsive issue in the Echo device.

Need expert help? Dial toll-free Alexa Helpline Number now +1-801 447 5163

Why Alexa Device Is Unresponsive?

After a complete research and analysis, we have found that a faulty cable connection or outdated wifi device could be responsible. Let’s have a look at the causes responsible for unresponsiveness in the Alexa devices.

  1. Faulty Cable Connection

Faulty power cables could be responsible for why your Alexa Not Working. Hence, you need to verify the cable connection first.

  1. Faulty Wifi Connection

Another major reason that could be responsible for Amazon Echo Error could be related to a faulty wifi connection.

  1. Distance Between Echo And Router

The Alexa-enabled device is placed at a distance from the wifi device. Or else, you are commanding Alexa at a distance.

  1. Wrong Wifi Password

You may have connected Echo to wifi using the wrong wifi password. Or else, someone recently has changed the password.

  1. Physical Barriers

It could be possible that physical barriers are creating hindrance and effective Echo devices to hear your commands properly.

No matter what is the real cause that your Alexa Device Is Unresponsive, here is the step-by-step solution to fix the error.

Step By Step Solution When Alexa Device Is Unresponsive

Make sure that all the cables are connected properly and the wifi password is right. Here are the steps to fix the issue.

  1. Check the Cables: In the very first step, do check whether you can connect the Echo device to the power source or not. Sometimes, a loose cable connection could be responsible for the Alexa Not Responding issue. In addition to this, make sure the cable is not faulty.

  1. Check the Wifi Password: A wrong wifi password could be another possible cause for Alexa Device Unresponsive error. Hence, you need to check the password and update it again from the Alexa app.

  1. Restart the Echo Device: Try to do the Alexa Troubleshooting through restarting method. Restarting the device may fix the error as it is one of the oldest ways of troubleshooting.

  • Press the power button to turn OFF the Echo device.

  • Take out the power cable socket from the power source.

  • Wait for about 10-20 seconds.

  • Now, reconnect the power cable again and turn ON the Alexa-enabled device.

  1. Restart the Router: Without a good speed wifi connection, it is not possible to use the Echo device. This is when you need to examine the router. Try to fix the problem with a quick restarting method. 

  • Press the power button to turn OFF the router.

  • Take out the power cable socket from the power source.

  • Wait for about 10-20 seconds.

  • Now, reconnect the power cable again and turn ON the router.

  1. Reset the Echo Device: In order to reset the Echo device, follow the steps mentioned below:

  • Open the Alexa app and choose the option of “devices”.

  • From the “Devices” option, click on “Echo & Alexa”.

  • You can now select your Echo device option from the provided list.

  • Go to the reset option and complete the reset step.


This article can be concluded on the point that unresponsiveness in the Echo device occurs because of reasons like weak wifi connection, wrong wifi password, or loose cable connection. In this troubleshooting article, we have provided all of the steps required to fix the issue. If you want to know more, dial the Alexa Helpline Number now.

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About Dwayne Johnson Freshman   Smart Echo Help

7 connections, 0 recommendations, 45 honor points.
Joined APSense since, July 16th, 2020, From Dover, United States.

Created on Oct 11th 2021 01:07. Viewed 64 times.


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