Alexa Won’t Connect To Wifi | Alexa Offline | Alexa Helpline +1-800-795-6963

by Dwayne Johnson Smart Echo Help

If you have found that Alexa won’t Connect To Wifi then restart the router, check your wifi, and move the Echo device close to the router. Actually, it’s not always clear what’s the main reason that Alexa goes offline and stops recording.

In this guide, we are going to arrange all the Alexa Troubleshooting methods that will help you to resolve Alexa Offline issues easily.

If you need an immediate solution then dial the given Alexa Helpline Number now. We have a team of experienced technicians that will help you to resolve the issue quickly.

Why Is My Alexa Won’t Connect to Wifi?

It is very tough to find why Echo Dot Not Connecting to Internet. We have mentioned several reasons why your Alexa Is Offline.

  1. Wrong Alexa setup

  2. Wrong wifi password

  3. The Internet has stopped working

  4. Echo device is placed 

  5. Some objects are creating the interferences

If you need any more help then dial the given helpline number of Alexa. The team is 24*7 available to help you.

Troubleshooting Tips To Fix Alexa Offline Issue

To resolve the Alexa Device Offline issue, check your internet, and move the Echo close to the router. In addition to that, the password that you have entered should be correct.

  1. Setup Alexa Properly

Make sure that you have done the Alexa Setup in the proper manner. It often happens that a wrong wifi setup makes the Echo device stop working.

  1. Check the Wifi Password

There are chances that you entered the wrong wifi password. This could be one of the main reasons why your Alexa Won’t Connect to Wifi. To fix the issue, update the wifi password from the Alexa app.

  1. Check Your Wifi Connection

If your Alexa Echo Dot Not Responding to your commands then check your internet connection. Until and unless the Echo device will not be connected to the internet, Alexa will not wake up. Connect any other device to the internet network to check if wifi is working or not.

  1. Restart the Wifi Device

Many times, the technical glitches could be fixed by the quick restarting method. So, turn off the router, remove the power plug from the wall outlet and reconnect it again. Restarting the wifi device may help you to resolve Alexa Won’t Connect to Wifi issue.

  1. Move Echo Close to the Router

Minimize the distance between the Echo and router. Make sure that you have not placed the Echo device at a distance from the router. If it is so, then put it within the wifi circumference range.

  1. Minimize the Signal Interferences

Make sure other devices are creating the signal interferences. This is the reason why Alexa is Offline and not connected to the internet. Remove the devices like radio, T.V, baby monitors, etc.

  1. Update the Alexa App

After applying all the steps if still your Alexa Won’t Connect to Wifi then update the Alexa app. You can easily update the app from the play store or app store. Once the app will be updated, restart the Echo device and check if it has started working or not.

  1. Reset Echo to Factory Defaults

Resetting the Echo device to factory defaults will save all the settings to defaults. So, press the reset button with the help of a thin pin or other objects. Long press the pin until the device will not be restarted. Now, check if the Echo Dot Offline issue gets resolved or not.


It happens most of the time that Alexa Won’t Connect to Wifi and stop responding to commands. In this guide, we have already suggested to you a number of reasons for the troubleshooting methods. For more help, dial the given Alexa Helpline Number and let our experts help with the issue.

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About Dwayne Johnson Freshman   Smart Echo Help

7 connections, 0 recommendations, 45 honor points.
Joined APSense since, July 16th, 2020, From Dover, United States.

Created on Jul 12th 2021 02:31. Viewed 606 times.


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