Is Traditional Phone Support InhibitingYour Growth?

Gone are the days when healthcare organizations relied on telephones to manage their day-to-day tasks. With the advancements in technology and development of highly sophisticated communication systems, tools like automated reminders and cloud-based applications have replaced old telephone-based communication systems, and has significantly improved the overall quality of care and the bottom line of the service providers.

If you wonder why you should consider making a shift to automated systems, take a look at why a traditional system might be causing you to lag behind.

Round the Clock Support

The need for round-the-clock support is unquestionably the leading trend that has particularly driven the demand for automation across the healthcare sector. In a typical healthcare environment, changes in health can be unpredictable and thus demand immediate care. In order to meet the need, healthcare service providers need to automate their information system to provide patients and potential clients the needed support throughout the day, on weekends, and even in the middle of the night.

Lost Revenue

It’s common for patients to miss their appointments due to a number of reasons. Missed appointments not only affect the quality of care, but also have a negative impact on your bottom line. As an alternative, healthcare units can introduce automated systems to provide patients with timely information about their scheduled visits to keep no-shows at a minimum. This can have a dual impact –on patient care and revenue.

Staff Burnout

Managing scheduling, appointment setting, and patient communication can be repetitive and tedious for employees, leading to staff burnout. Putting an automated system in place to manage schedules, send out appointment reminders, and help reschedule cancelled appointments takes some of the pressure off, leading to a more satisfied and productive workforce.

HIPAA Compliance

The Health Insurance Portability and Accountability Act (HIPAA) has made it mandatory for every healthcare service provider to provide a level of security and privacy to patients’ data. Modern communication devices, like AppointmentReminders.com are designed with this in mind to make sure that data remains secure while communicating appointment details.

Modern technology and services have increased patient expectations leading to a more sophisticated communication environment. A well-designed communication system, with the right tools can open up new opportunities for healthcare organizations to increase revenue, prevent staff burnout, and improve patient engagement for continued growth and success.

For sending automated appointment reminders, AppointmentReminders.com allows you to meet all your appointment management needs while complying with HIPAA communication requirements.Learn more about the tool by visiting them online or by emailing them at support@appointmentreminders.com.