Complaints Increased Against Facebook Social Media Site in Lockdown

by Kanika Goyal Online Consumer Forum

During the lockdown, the usage of the internet is increased due to digital or online work. Employees started work from home with new internet connection speed, students start learning from online classes. In this duration, the request for internet broadband connection and high speed increased. Similarly, consumer complaints against internet service providers also increased in graph compare to before pandemic days. After analysis of our online consumer complaint platform, we find one thing new that is a number of complaints against social media sites also increased in their numbers, specially Facebook.

We have a big list of consumers, who filed a complaint against the world's best social media site, named Facebook.

What is the most common consumer complaint against Facebook social media site?

1. Facebook Marketplace: Package not delivered, looking for a replacement, delivered item is wrong, the seller is fraud and not receiving a call, etc. are the most common complaints registered by the consumers.

2. An account is blocked: In many complaints, we find consumers are not able to access their Facebook account. In this lockdown, users of Facebook start login their accounts after a long period of time, and due to this reason, Facebook asked some verification from the users. After trying so many times, they are not getting access to their account and filed their complaint at Voxya consumer forum online.

How voxya works on these types of consumer complaints?

We checked the consumer disputes and given a solution in some complaints. Due to lack of evidence, proper information about Marketplace sellers, and fraud seller identity, some complaints closed by team or consumers after mutual discussion.

In some complaints, we reached the seller, organization, or service provider who advertises their products on the Facebook market place. We find their mobile numbers, address, and email ids, and these help in resolving consumer complaints.

We also helped to those users who lost their account, we consulted with users and find they break the rules of Facebook policies and guidelines. In very few complaints, we got the solution, and consumers got access to their account again.

Voxya is an online consumer complaint platform deals with Airline Complaints, Banking Complaints, Postal Complaints, Medical Complaints, Travel Complaints, Telecom Complaints, E-commerce Complaints, Insurance Complaints, Real Estate Complaints, Home Appliances Complaints, Electricity Complaints, Government Complaints, LPG / Petroleum Complaints, Food Safety Complaints, Mobile / Laptop Complaints, Automobiles Complaints, Education Complaints, Job/Employment, ISP Complaints, D2H Complaints. etc.

If you are a consumer and frustrated with pathetic customer service or looking for a refund, replacement, return and compensation from the company then file a complaint now!