Millions of companies use QuickBooks, a reliable accounting program, to handle everything from payroll to invoicing. QuickBooks Error 404 is one of the frequent problems customers encounter, particularly during a maintenance release or software update, but no product is flawlessly error-free.
You're not the only one who has seen "Error 404: QuickBooks has encountered a problem and needs to close." This issue typically indicates that QuickBooks is attempting to reach an inaccessible or malfunctioning web page or server. We'll explain the meaning of this error, its causes, and—above all—how to resolve it in this post.
What Is QuickBooks Maintenance Release Error 404?
QuickBooks Error 404 is generally classified as an update or connectivity error. It usually appears when:
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You're trying to update QuickBooks to the latest maintenance release.
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QuickBooks is attempting to fetch data or sync with Intuit servers, and the service can’t be found.
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There's a broken or corrupt installation.
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Your system’s network settings block QuickBooks from reaching required servers.
You might see one of these messages:
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Error 404: QuickBooks update page not found.
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QuickBooks has encountered a problem and needs to close (Error 404).
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QuickBooks Error 404 – Page not found or URL not available.
The good news? This error is usually easy to fix.
What Causes QuickBooks Error 404?
There are several reasons why this error might appear during a maintenance release or update:
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Unstable Internet Connection
QuickBooks requires a steady internet connection for updates. A drop in connectivity may lead to this error.
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Corrupted or Incomplete Installation
If the original QuickBooks installation was interrupted or corrupted, the software may not update properly.
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Firewall or Antivirus Blocking Access
Overprotective security software may block QuickBooks from accessing required update servers.
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Incorrect Internet or Browser Settings
Improper DNS settings, outdated browser configurations, or conflicting proxy settings may interfere with connectivity.
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Outdated Windows Components
If your Windows OS or .NET Framework is outdated, QuickBooks updates may fail.
Symptoms of QuickBooks Error 404
Before diving into the solutions, here are some symptoms that typically accompany this error:
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QuickBooks closes unexpectedly during an update.
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Update freezes midway or doesn't start.
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The screen displays “QuickBooks Error 404 – Page Not Found.”
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The system becomes sluggish or unresponsive.
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The error pops up at random intervals when switching between features or modules.
How to Fix QuickBooks Maintenance Release Error 404
Here are several effective methods to resolve this issue. Try them one by one until the problem is fixed.
1. Check Your Internet Connection
Since QuickBooks updates rely on internet access, make sure your connection is stable.
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Open your browser and try visiting a few websites.
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Restart your modem/router if pages don’t load quickly.
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Disable VPN or proxy temporarily if you use one.
If the internet is working fine, proceed to the next step.
2. Update Windows and QuickBooks
An outdated operating system or software version can cause compatibility issues.
Make sure to check Reset Update before clicking Get Updates, to ensure a clean update process.
3. Adjust Internet Explorer Settings (For Desktop Versions)
QuickBooks Desktop uses Internet Explorer settings for network access.
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Open Internet Explorer (even if you use a different browser).
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Go to Settings > Internet Options > Advanced Tab.
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Scroll down to make sure TLS 1.2 is checked and SSL options are correct.
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Clear browsing history and cookies.
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Click Apply and restart QuickBooks.
4. Add QuickBooks to Your Firewall and Antivirus Exceptions
Your firewall or antivirus software might be blocking the update.
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Go to your firewall or antivirus settings.
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Add QuickBooks as a trusted application or exception.
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Ensure the following ports are open for QuickBooks Desktop:
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Disable antivirus temporarily and retry the update.
5. Repair QuickBooks Desktop
Corrupted QuickBooks files can cause update errors.
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Close QuickBooks and all running applications.
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Go to Control Panel > Programs and Features.
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Select QuickBooks and click Uninstall/Change > Repair.
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Follow the on-screen steps to complete the repair.
Restart your computer and try running the update again.
6. Reconfigure System Settings (DNS and Hosts File)
If the error still persists, updating your DNS settings can help.
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Go to Control Panel > Network and Sharing Center.
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Select your connection and click Properties.
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Double-click on Internet Protocol Version 4 (TCP/IPv4).
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Change DNS to:
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Save settings and restart your computer.
When to Contact Support
It might be time to get in touch with QuickBooks Support if none of these fixes fix the problem. There may be a more serious problem with your installation, network settings, or company file. Advanced troubleshooting and practical assistance can also be obtained from a trained QuickBooks ProAdvisor.
Final Thoughts
When it interferes with crucial processes like payroll or invoicing, QuickBooks Maintenance Release Error 404 can be very annoying. Thankfully, most issues can be resolved with a few network adjustments, updates, or configuration modifications. You should be able to rapidly fix the problem and resume your business by following the aforementioned procedures.
Errors like this can also be avoided in the future with routine maintenance, such as updating your system and software. To prevent more disruptions, don't be afraid to seek professional assistance when in doubt.