What to Do When You See QuickBooks Payroll Not Working

Posted by murphywilliam
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Apr 9, 2025
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Are you puzzled about what you should do when QuickBooks payroll not working? This topic is what the blog is going to cover. One has to be very careful when using QuickBooks payroll and never make a mistake. However, if, unknowingly, an issue with payroll functioning occurs, you should take immediate action to fix those payroll errors or malfunctioning in QuickBooks payroll. Payroll issues arise for several reasons. 


You cannot process payroll transactions or transmit direct deposits if the payroll freezes. The error message "QuickBooks says your payroll subscription is not active" may also be mentioned in the description. Even with the payroll subscription active, the issue can still happen. Incorrect internet settings may also hamper the payroll and its services; read the blog post in its entirety to learn more.


If a question comes up throughout the troubleshooting process, contact the QuickBooks Helpline Service at +1-(855)-955-1942 so that an expert can better answer your questions.

What Causes QuickBooks Payroll to Stop Functioning?

It could be your inactive payroll subscription, or it might not be. Verify that it is turned on. If your payroll still has errors, review the following causes:

  1. Payroll dysfunctionality may result from incorrect configuration of the Internet Explorer advanced settings.

  2. QB payroll services may be interrupted if your DNS cache consumes significant bandwidth.

  3. The payroll is likewise not processed because browser history may impact the system's performance. 


How do You Treat the Payroll Not Working in QuickBooks Issue?

Troubleshooting payroll issues is exact, efficient, and easily accessible. It involves deleting the DNS cache and your internet history. Let's investigate it further:

Step 1: Get Rid of Browsing History 

You should routinely remove or clean your Internet Explorer browsing history for data protection. When you use hosting in QuickBooks, it becomes essential.

  1. Click on the Start menu in Windows. If Internet Explorer is not displayed, click on it and look for it.

  2. In the menu bar, select the Tools (gear icon) menu. Select Internet Options by clicking on the dropdown menu now.

  3. Choose the General tab, then select the Delete option in the Browsing History section.

  4. After checking or selecting the History box, click Delete to conclude.


Proceed to solution two if solution 1 proved to be unsuccessful. 

Step 2: Get Rid of the DNS Cache Storage

Typically, a DNS cache occupies a lot of disk space and interferes with system functions. Thus, develop the practice of routinely clearing the DNS cache to improve computer performance. 

  1. Select the Start menu from Windows. Look up CMD using the search bar, then select it with a right-click.

  2. Choose to Run in Administrator Mode.

  3. Enter "opconfig/flushdns" as the command and press the Enter key.

  4. A command box titled "DNS cache is flushed" will appear when the process is finished.

  5. Proceed to re-run your payroll in QuickBooks. 


The blog's content focused entirely on explaining why QuickBooks payroll not working and offering solutions for users. Following the blog lets you quickly get your payroll working as usual.  Calling +1-(855)-955-1942 will benefit you if you still have questions or concerns about the error because you may speak with a specialist.

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