4 Ways to Identify A Competent Teleradiology Services Provider

With technology changing the face of the healthcare industry, providers are showing unprecedented interest in possibilities like teleradiology to transform the way of delivering healthcare services. Today, healthcare providers across the globe are desperate for solutions that would enable them to offer better service to patients while making the process a delightful one for their employees. One such solution is teleradiology, that’s viewed as a seamless extension of the healthcare practice and one of the cornerstones of the modern patient-centered care model. Naturally, while considering a teleradiology provider, providers must be extremely judicious and delve beyond the cost-per-procedure scale approach of ROI estimation.

The following points would help healthcare facilities to connect and partner with an ideal teleradiology services provider

A Patient-First Approach

The healthcare industry is way more than just financial gains; it’s about patient service and satisfaction. Therefore, all employees and service providers must keep the patient’s well-being before anything else. The client must ensure that the teleradiology provider, too, puts the patient’s interests at the forefront. As the teleradiology services vendor is an extension of the client’s services, it should guarantee never to bypass the client’s business to pursue a hospital contract.

Expertise and Efficiency

The critical nature of teleradiology services makes it imperative for the vendor to deliver on its patient care commitments. Fast turnaround time, preferably under 30 minutes, is a crucial aspect of the vendor’s services. Additionally, the discrepancy rate should be less than 1%, and it must operate with a team whose goal is not just to meet expectations but exceed industry benchmarks. The doctors and other stakeholders should get accurate interpretations of the patient’s medical image and act on it without any technical flaw.

Certification and Compatibility

All healthcare service providers must be certified by concerned bodies that validate their service quality and expertise. The certifications should do more than just testing the basic skills of the provider; they should check their true competence and worth. For the care facility to get their radiology reimbursement from insurers, it’s crucial for the vendor to be American Board of Radiology (ABR) certified. Also, to ensure that the partnership is a rewarding one, the facility must work with a vendor that’s compatible with its workflow and can build customized solutions tailored to the way the facility administers care.

The Use of Technology

Besides human resources and commitment, what decides success in sophisticated fields such as healthcare radiology is the technology stack being used. The client must see to it that the vendor is equipped with the latest technological innovations and offers solutions that integrate the most advanced tools. It should follow the industry best practices with a focus of making life easy for the client and other stakeholders. 

The fact that there’s no shortage of teleradiology providers in the market makes it difficult for care facilities to identify the right ones. Healthcare facilities must work with a partner that can help them with a simplified workflow and seamless transmission of quality images and information across the enterprise.