4 Assured Advantages of ISO 20000 Certification

The ISO 20000 standard implements an inclusive approach to an organization’s IT service management, and specifies a set of practices needed for effective service delivery. Developed by the highly respected International Organization for Standardization (ISO), this standard ensures that correct processes and a unified IT service management (ITSM) system is implemented. It includes requirements related to configuration management, process management, problem-solving, and many other important aspects.  Because of the comprehensive nature of this standard, ISO 20000 consultants are available to assist organizations with implementing standard requirements and an efficient ITSM system. 

Unlike other IT services management standards, which help to enhance the quality of software applications, hardware, and networking systems, an ITSM system under the ISO 20000 standard will enhance the overall efficiency of IT services in organizations. This standard aims to improve all processes and ensure excellent customer service.

The key requirement of ISO 20000 certification is the implementation of an effective ITSM system, which will ensure process efficiency. In other words, ITSM standardizes all processes across an organization’s different departments, integrating functions with specific ITSM tools such as ERP (enterprise resource planning) software and workflow management software. These tools make it easier for employees to complete their responsibilities., as they streamline operations and ensure fast service delivery.

 

Most ITSM tools assure that an organization’s management will maintain high workflow visibility. The ability to reliably track processes is considered to be one of the biggest advantages of ITSM, as it helps management identify redundant processes, simplify complex processes, and automate repetitive processes. Therefore, with real-time visibility, ITSM ensures cost and time efficiency in the business. 

ITSM implementation brings standardization and consistency to processes, aiming to create a more efficient service lifecycle that starts with process planning and ends with data transition and delivery. Focusing on consistent ITSM improvement will ensure proper services are provided for customers, and an organization’s capability to meet customer requirements will increase. Hiring consultants to provide quality assurance services will ensure the certification process is fast and easy, and that return on investment will be higher. 

ISO 20000 increases market competitiveness by reassuring customers that your IT business is superior at maintaining data security and has the most efficient delivery system. Certification provides customers with the confidence that your business processes are focused on fulfilling their requirements, which will simultaneously help your business win more customers. 

ISO 20000 certification offers an extensive approach to implementing an ITSM system to ensure these five aspects:

• Better IT process security,

• Faster service delivery,

• Improved responsiveness,

• Reduced IT costs,

• Increased customer satisfaction.

A business that understands the relevance of these aspects for their growth should pursue standard certification as soon as possible. They can hire ISO 20000 consultants from a reputed ISO certification agency who will guide them through every stage of certification. 

Author bio: Damon Anderson is one of the specialized ISO 20000 consultants and has been practicing for years at a respected quality assurance services agency. In his free time, he writes blogs for businesses that have are not certified or are in the process of achieving certification. 

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