ISO 20000 Certification: How should you Structure the Documentation?

Are you looking for ISO 20000 certification? Go through this article to learn effective ways of structuring the ISO 20000 document.

ISO Standards can be easily identified with a pile of documents. It is a real concern for most of the companies. Since you have started reading this article, it would be safe to assume that implementation of ISO 20000 Standard is included in your agenda. Knowing the general requirements is not a big deal. When it comes to develop and manage the documentation, many businesses find it a challenging task.

Initially, it is important to define your own approach towards the documentation. The document should be created based on your Service Management System or SMS. It is important to determine which documents are required and ideal ways of structuring the SMS documentation. Always remember, documentation has a huge impact on achieving the ISO 20000 Certification.

ISO 20000 does not let you write the documents you would like to include and eliminate the ones you don’t like. Here pops up a vital question-, which one should you, include in the documents and which one should you ignore? You will be able to find the answer once you will explore why ISO 20000 is useful for your business. Briefly speaking, this standard demands all the relevant policies, procedures, and records to be documented. Often you may find the word “documented” in the guideline of the standard. It implies that you need to record the information for a particular requirement.

How many documents you need to create will depend on whether you are using a tool or not. Well, you might be expecting any tricks to make the task easier. There are no tricks at all. Having a tool may help you meet the requirements for recorded information. If you don’t have any tool while you need many documents to meet the requirements- what should you do? In such a case, you need to come up with an alternative way. Sometimes, businesses prefer hiring premium consulting services in such cases to find out a convenient way of making the documentation.

• Communication Procedure

• Continual Service Improvement Process

• Corrective and Preventive Actions

• Documentation and Record Control Procedure

• Internal Audit Procedure

• Service Management System Policy

• Service Management System Plan

• Service catalog

• Service Level Requirements

• Service Improvement Plan

• Training and Awareness Plan

• Risk Assessment and Treatment

• Service Level Management Process

• Service Level Agreement

• Operational Level Agreement

• Design and transition of modified services

• Service Continuity and Availability Management Process

• Service Process Budgeting and Accounting

• Capacity Management Process

• Information Security Management Process

• Business Relationship Management Process

• Supplier Management Process

• Configuration Management Process

• Change Management Process

• Release and Deployment Management Process

• Service Report

• IT Service Continuity Plan Test and Review Report

• Customer Compliant Report

• Internal Audit Report

• Management Review Minutes

• Measurement Report Availability

• Corrective and Preventive Actions

• Supplier Performance Report

• Supplier Performance Report

• Incident Record

• Service Request Record

• Known Error Records

If you want to gain ISO 2000 certification without any hassle, you need to ensure that you have processed your Service Management System in a well-managed and controlled way. You must make the system usable and easily accessible for your employees so that they can make the best use of the ISO 20000 documentation.

This approach can help you a lot because it will help the auditors find every essential document ready before their hands. Therefore, it will be less time-consuming and effective. It would be better if you can outline an effective plan at the outset. It will minimize the chances of skipping ant vital step. Moreover, it will make the entire process flawless and organized. Even you can consult with professional ISO certification consultants. They can set out an effective plan for you and guide you in the right direction. In most of the cases, ISO experts provide four services- General analysis, gap analysis, internal audit, and readiness review.

Once you know what need to do, your task becomes easier. What are you waiting for, then? Don’t waste time! All the Best!

Damon Anderson is an ISO 20000 certification auditor by profession and a blogger by passion. He offers premium consulting services and writes informative blogs on ISO standards. He takes a keen interest in marketing as well. His blogs and articles are a great source of knowledge about ISO standards and latest marketing tricks.

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