3 Use Cases of Extended Enterprise LMSs to Stay Ahead in the Competition

by Anubha Goel Senior executive

In today’s digital scenario, workplace learning has become a significant aspect for the development of employees. Without learning, the prime purpose of an organization to generate revenues from the proficient workforce will gradually come to a halt.

Using a modern Learning Management System, organizations can initiate the delivery of engaging e-learning programs that are aligned with different corporate goals. By investing in innovative technology, enterprises can take e-learning to new learners, beyond their traditional reach, which is known as an extended enterprise. The deployment of extended LMS has proved to be a fruitful addition to organizations’ existing learning systems.

With the evolution of mobile devices and social media, learning & development has also changed to an extent. While L&D teams have been leveraging these technologies for their workforce, organizations are boosting their engagement with extended enterprise learners as well. Organizations that impart training to extended workforce always want to ensure that they are catering to pertinent needs of customers and partners, which helps to boost learner collaboration and generate more revenues. Extended enterprise LMS can be used in different ways as discussed here:

Dealer/Franchise training

Companies in the automobile, cosmetics and other sectors sell exclusive dealer or franchise rights to their partners spread across different demographics. Most of the dealers and franchisers impart training and certification through extended LMS to their franchises in various job roles to improve their overall efficiency and performance.

Compliance training

Industries such as automobile and retail, comprise independent contractors. Due to changing regulatory compliances of these industries, it becomes crucial to train the contractors and ensure their certifications are updated. Extended enterprise LMSs help to deliver mobile-enabled content and verify compliance adherence.

Customer training

From the past few years, customer learning has emerged as an effective marketing and sales tool. Sometimes, sales organizations need customer expertise on their specific products and services. Therefore, extended LMSs are used to provide short demos, tutorials and video nuggets to ensure that customers are well-trained, which results in optimal customer satisfaction, an increase in sales and overall business growth.

Huge investments and improvement in training your extended workforce have proven to leave a positive impact on overall business metrics. Modern organizations use this fact to their competitive growth. Training extended workforce including internal employees, partners, vendors and customers at different stages of a relationship with the organization is crucial for organizational success. An LMS for the extended enterprise can aid your organization make profits, mitigate costs, improve learner collaboration and the overall pace of e-learning and development.