CCP Agent management tool

by Contact Center Performance Tool Contact Center Management At Your Fingertips

CCP Agent management tool enables each manager in the contact center an ongoing monitoring of each agents in hisher team, by all the relevant KPIs and by any dimension the manager is interested right

Recommended Features

Real time analysis of sales, effectiveness, service, efficiency and quality, based on a multitude of indicators
Time periods of interest (days of the week, holidays, etc.) are definable, allowing exceptionally valuable data analytics
Drilling down to the single call, hour or operator allows isolating the root cause of problems
Based on Qlick View for real time data updating and analysis Smoothly interfaces with all relevant organizational systems

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Review on CCP Agent management tool

Contact Center Performance(CCP) agents management tool provides the contact center More effective managers decisions,Increased agents productivity,Increased revenue and sales services and Increased Quality of service.

The user friendly and highly intuitive user interface, including clear color coded display and the sorting abilities, provide your contact center with greater executive impact.

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