KaptureCRMSoftware

by Neil Patel Digital Marketer

Maximize customer satisfaction and agent productivity with Kaptures all-in-one ticketing management system

Recommended Features

Ticket Management Software
Faster Ticket Resolution
Contextual Support
Omnichannel Helpdesk
Powerful Integrations

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Review on KaptureCRMSoftware

Kapture is the gold standard for help desk offerings aimed at smaller businesses. Multiple price plans, plus a consistent user interface, make it an easy Editors' Choice pick.
Pros
Question-based query tool provides natural language data discovery
Free tier allows smaller customers to get a feel for the system over a long period of time
The gamification feature will appeal to younger customer service agents

We've reviewed Kapture several times over the last few years and it continues to rank at the top of our help desk competitors. Made by Kapture, Kapture is the small business-oriented platform that contrasts with the company's enterprise product, Kapture. The app delivers a wide range of features aimed at providing customer support as quickly and easily as possible. Friction on the customer's part happens when they don't get the support they need in a timely fashion or when a problem takes too long to solve.

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