Why You Need to Run an Order Taking Call Center to Beat the Competition?by John Martine Author
Through business analytics, it has been discovered that even the slightest of help a customer receives in order placing can go a long way in improving the sales of commodities. This fact is true across all ecommerce platforms, which are frequently replacing brick and mortar stores. The sheer number of orders placed via ecommerce platforms necessitates order taking initiatives that help buyers. So, for entrepreneurs that are serious about their business, running an order taking call center services is a bare minimum necessity to stay abreast of the competitors.
Outsource Back Office to Meet Rising Order Taking Requirements
Order taking call center is a specialized domain that needs to be run by experts. A veteran order taking services provider is more sensitive towards fine details that should not be overlooked. Below are some advantages of outsourcing order taking call center:
1. Readymade expertise and skills – The expertise required to run an order taking operation are very different from any other inbound or outbound process. An order taking agent needs to have process knowledge on his tips and should be ready to field any type of query from the customers. Even more importantly, the staff at an order taking call center should be proactive and be able to identify niggling order issues before they become a major nuisance.
2. Increase/decrease scaling capabilities – There are times when customers order more (during festivals) and there are times when customers order less. In these special times, the workforce required to handle customer queries can vary considerably. When you run an in-house operation, it becomes almost impossible to hire and fire the desired number of employees at a moment’s instance. But when you outsource, there are no such hire/fire conundrums when it comes to ramping up or scaling down your order taking operation. It is easy for an outsourcing vendor to allocate new resources or reduce the number of agents as per the requirements (without any need for actual hiring and firing).
3. Access to relevant software solutions – When you outsource back office services like order taking to a competent call center like Call Centers India, you get immediate access to the right software resources. A good software solution can help you track the order status and make amendments to the order as per customer at any time he/she wants. It comes with alerts and notifications to ensure that you get timely reminders about a customer contact or unfulfilled orders.
4. Low capital expenditure and more focus on core competencies – Spending extravagantly on a back office task is not ideal for any business. The cost of setting up the whole department and hiring resources puts extra pressure on your in-house training and HR departments. But, when you outsource, you get access to all the infrastructure and workforce on a subscription basis. There is no major capital investment that stretches your finances. Also, you are able to maintain your focus on your core competencies as the entire order taking process is handled by a different company.
Created on Sep 4th 2019 07:14. Viewed 59 times.