Why Outbound Call Center Outsourcing Is a Better Alternative Than an In-House Department?
by Noida Exim Inbound Outbound Call Center IndiaCustomers
have become fickle these days and loyalty to brands is waning fast. The only
way to counter this trend and prevent losses due to customer attrition is by
creating new customers for your product/services. However, this is harder than
it sounds. Bringing in new customers takes a lot of skill, dedication and a
positive attitude. Finding resources that can make calls to potential clients
and then seal the deal is a thankless and challenging task. This is why; you
need outbound call center
services for your business.
The Conundrum – In-House vs. Outsourcing
Outbound a call center can be quite tricky to run. The pressure on the agents is
tremendous. They need to meet specific targets by getting clients onboard,
which is an extremely challenging job. There are two ways to get the outbound work
done: in-house or outsourcing. Below is a comparison of the two:
1. Infrastructure – Any in-house department requires considerable infrastructure.
From real-estate to call center software, you need to make major capital
investments in new infrastructural assets. On the other hand, an outsourcing
company lets you use their infrastructure on a subscription basis.
2. Trained agents – While running an in-house department, you have to create your
own outbound call center agents. You need to invest in your HR department and
hire good agents. You also have to put some efforts in training them and then
expect them to meet the targets. But, when you outsource, the road to success
is much shorter. Just enter into a contract with a competent outsourcing vendor
and you get trained agents taking care of your outbound calling tasks.
3. Experience – It is a no-brainer. Outbound
call center outsourcing companies
have long-term experience in their domain. On the contrary, if you are starting
a new process from scratch, you would have to work for a long time to build
that experience. Experienced call center agents and managers have tried and
tested strategies that can be used for immediate business gains.
Given the
clear advantages of outbound call center
outsourcing, it makes good business sense to employ the services of a
competent vendor instead of starting an in-house department.
But before
you start outsourcing your business, it is best to select the right vendor.
Below are some factors that you should consider before outsourcing:
1. Costing – Outsourcing allows you to cut your cost dramatically if you can
find an offshore vendor in a developing country. A company based in the US can
cut down the cost of operation by more than half by outsourcing to India where
the value of currency is considerably low.
2. Online reviews and case studies – The best way to check the
credentials of a vendor is by checking its online presence. There are many
organic reviews and case studies on the company websites that can help you make
up your mind and find the right partner for handling your outbound call center services.
Conclusion
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Created on Aug 26th 2019 08:47. Viewed 608 times.