What are the Benefits of Using a Cloud Phone System?

by Kristen White Blogger

Many enterprises use PBX (Private Branch Exchange) to connect all their communication devices to a single network. This type of system is normally located on-site and includes numerous telephone devices and bundles of wires. Businesses pay monthly bills to a telecom provider, which can be expensive.

Instead of relying on wires and aging devices, businesses can host PBX software in the cloud using either internet-based phones or download an app to make calls using smartphones and laptops.

Many businesses ask how a cloud phone system can benefit their company. Reducing monthly telephone bills and the cost of maintaining aging hardware is important is one big advantage. Here are some of the other benefits of changing to a cloud-based phone system, Hosted PBX, VoIP (Voice over Internet Protocol), or Hosted VoIP, all of which are names for cloud-based phones.

Video Conferencing

Regular conferencing and video conferencing are possible through the hosted phone system. Depending on the type of connection an enterprise chooses, video conferencing and collaboration is easier in the cloud. Basic Hosted PBX, Combined UC and, Complete UC&C options allow you to combine domestic long-distance calling, video calling, messaging (text, images, videos), and other features as required.

Flexibility, Scalability, and Mobility

Cloud phone systems are flexible and scalable compared to traditional telco systems. There is no need to schedule a service to add or remove phones. It is possible to do both in-house and include the new phone numbers in the same connection. It is also possible to add mobile devices and laptops, so they work both in and out of the office and for remote workers.

Reliability and Increase Efficiency

By using the fiber optics network for connectivity and communication, enterprises can gain access to a reliable and trustworthy internet connection. Providing employees with a high-quality network will result in work being completed faster. Employees will be more productive since they do not have to deal with irregular network speed or high latency issues.

Additional Features

Hosted PBX and cloud-based phone systems offer enterprises the freedom to choose the services they want to activate. Features such as call forwarding, call recording, automated voice message, voicemail, multi-caller conference calls and voice to text help employees communicate with co-workers, vendors and customers easily and efficiently.

Ease of Installing and Maintaining the System

With cloud-hosted phone systems, there is no need to run wiring throughout the office or set up individual connections. Adding new connections to the network is done through a web portal as is adding and deleting numbers and requesting more features.

The best VOIP service providers make installing, using, maintaining, and upgrading a VoIP system easy. All organizations, regardless of size, should contact a local service provider to learn how they can benefit by moving to a cloud-based phone system.