Top 3 Effective Ways to Fix QuickBooks Error OLSU 1013

by Ruth Mazur Accounting and Bookkeeping Proadvisor

QuickBooks is one of the best accounting applications that offer advanced accounting features on one platform. It allows users to manage their financial institutions from within the software. Like any other technical application, QuickBooks also shows some errors which affect the program's productivity. QuickBooks Error OLSU 1013 is among one of those errors, and it generally occurs when QuickBooks fail to communicate with your Bank.


Are you searching for appropriate solutions to fix QuickBooks Error OLSU 1013? If yes, then don't worry because you are on the right platform. Solving QuickBooks errors is as simple as learning alphabets; you just need to be careful while going through the process of rectifications.

This article is about how to purge QuickBooks Error OLSU 1013 with simple steps. After reading the whole article, if you still face any issue, feel free to ping us at our toll-free number, (800) 280-5969. Our expert team members are always ready to serve you with the solution. You can also reach our website to grasp more about QuickBooks. 


What do you mean by Bank Connection error OLSU 1013?


Users encounter Error Code OLSU-1013 when trying to log in to a bank account. Once the error code occurs, it comes along with an error message that says, "An unexpected error occurred. Thus, you cannot access the branding and profile servers — Click Cancel for discontinuing the setup. Afterwards, try to set up the account again for online services. Error message number: [OLSU-1013] still it persists, Call QuickBooks customer help and tell the error message number above."

There are numerous reasons behind this Error, and the most common reason is the outdated version of QuickBooks Desktop. Well, there are many more reasons which affect this Error.

Let's discuss the possible causes of QuickBooks Error OLSU 1013


·         The Error may occur due to an outdated version of the QuickBooks Desktop software.

·         Users may encounter Error OLSU 1013 due to week or unstable Internet, preventing QuickBooks from connecting with the Bank.

·         Incorrect user ID or password can also lead to QuickBooks error OLSU 1013

·         Users may encounter the Error when Bank's server is under maintenance.

·         Unsupportive configuration of the Internet Explorer can also trigger the error code OLSU 1013.

·         The outdated Banking Institution Directory can also trigger the Error.

·         Error OLSU 1013 may occur when you are not using Express or Side By Side Mode.


Important Note

Before you proceed with troubleshooting solutions, you must keep few things in your mind that we have mentioned below.


·         Make sure to update the QuickBooks application to the latest version.

·         Check your Internet Connection.

·         Ensure that your QuickBooks is in Single user mode.

·         Update your Internet Explorer and recheck your Sign-in Credentials.

·         Create a backup of your company file to avoid data loss.


Troubleshooting Solutions (QuickBooks Error OLSU 1013)


Solution 1


Enable TLS 1.2 Protocol


·         Open Internet Explorer 11 and ensure that you are using the latest version.

·         Now, on the upper right corner of the screen, click the Gear icon.

·         After that, go to Internet Options and click on the Advanced tab.

·         Move your mouse cursor down in the Security Section, and unmark USE TLS 1.0, and mark USE TLS 1.2

·         Further, click on Apply and Ok.

·         Close all the running programs and restart your system.


Solution 2- Create a new Company file


·         Firstly, go to the QuickBooks File menu.

·         Choose the New Company and click on Express Start.

·         Now, add the bank account that has created the problem.

·         Further, you need to set up the account for Bank Feeds on the new test company.

·         Download the Bank Feed Transactions for testing the account.


Solution 3- Deactivate all accounts having online services


·         At first, choose the Chart of Accounts window by scrolling down to the bottom and select the "Include inactive" checkbox.

·         Now Deactivate Bank Feeds for the inactive account.

·         To proceed further, close and re-open the file.

·         Finally, set up each account for Bank Feeds.


FAQ (Frequently Asked Question)


Question- Why I can't find a solution for the OLSU 1013?

Answer- QuickBooks OLSU 1013 occurs when QuickBooks fails to communicate with your Bank. You can easily get rid of this Error by modifying Internet Explorer Settings.





QuickBooks Error OLSU 1013 occurs when users try to connect their bank account with the application. There are various reasons behind this Error. This article will help you to resolve QuickBooks Error OLSU 1013. If you have any more doubt, contact us at our toll-free number (800) 280-5969 to take experts' advice.

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About Ruth Mazur Junior   Accounting and Bookkeeping Proadvisor

3 connections, 0 recommendations, 17 honor points.
Joined APSense since, January 8th, 2021, From Cheyenne, United States.

Created on Mar 25th 2021 05:10. Viewed 183 times.


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