Top 5 VOIP Features for a Small Business

Voicemail/call forwarding: Most of the VOIP phone systems come with the call forwarding and voicemail feature. The call forwarding feature allow users to receive and forward calls to any phone number and at any location. This makes it easier for the business and employees to be reachable when they are outside of the office, especially if calls can be forwarded to their mobile phone. 

Call conferencing: For many business owners, call conferencing is an essential feature and is required on a daily basis. The VOIP phone systems go further than just supporting conference calls, they also enable users to send files, chat messages, collaborate on calendars, share presentations and even desktops.  

DND or Do Not Disturb: This is an important feature for the people who work with clients on a regular basis and do not wish to be interrupted by a phone call as it can leave an unprofessional impact. The VOIP enabled phone systems provide advanced DND features like the ability to send calls to voicemail, or transfer to another colleague.  

Call Recording: It is an extremely useful feature that enables a business to record calls to track customer satisfaction and questions. The VoIP phone system come with enabled call recording feature and allow the users to easily record calls and store them in an audio format that can be easily replayed later. 

Business Text Messaging: Most of the VOIP phone systems provide business SMS texting capabilities in order to satisfy its customers who prefer texting over making a call. A few of the VOIP service providers even also offer unlimited messaging service.