Top 5 VOIP Features for a Small Businessby Neelesh Verma Telecommunication Service Provider
VOIP based phone systems are increasingly gaining more and more importance these days. A majority of businesses in Australia are making the switch over to VoIP business phone systems. This is because a small business VOIP serves as a powerful business tool that costs just a fraction of the cost involved in installing and maintaining traditional phone systems. It’s also fully packed with several useful features that can majorly help a business in growing and expanding its operations.
Here’s a list of the best 10 features installed in a VOIP phone system that contribute to a business’s success.
Voicemail/call forwarding: Most of the VOIP phone systems come with the call forwarding and voicemail feature. The call forwarding feature allow users to receive and forward calls to any phone number and at any location. This makes it easier for the business and employees to be reachable when they are outside of the office, especially if calls can be forwarded to their mobile phone.
Call conferencing: For many business owners, call conferencing is an essential feature and is required on a daily basis. The VOIP phone systems go further than just supporting conference calls, they also enable users to send files, chat messages, collaborate on calendars, share presentations and even desktops.
DND or Do Not Disturb: This is an important feature for the people who work with clients on a regular basis and do not wish to be interrupted by a phone call as it can leave an unprofessional impact. The VOIP enabled phone systems provide advanced DND features like the ability to send calls to voicemail, or transfer to another colleague.
Call Recording: It is an extremely useful feature that enables a business to record calls to track customer satisfaction and questions. The VoIP phone system come with enabled call recording feature and allow the users to easily record calls and store them in an audio format that can be easily replayed later.
Business Text Messaging: Most of the VOIP phone systems provide business SMS texting capabilities in order to satisfy its customers who prefer texting over making a call. A few of the VOIP service providers even also offer unlimited messaging service.
Created on Oct 10th 2020 00:06. Viewed 638 times.