Solutions to Troubleshoot the QuickBooks Error Code H505
by Sprink Davis Accounting and BookkeepingWhen QuickBooks shows QuickBooks H505 error, it means you have trouble accessing company files in multi-user mode. The error message points to something blocking the connection between users and the server. You need to fix the issue promptly and correctly. This article will explain the Rectify QuickBooks Error Code H505 {A Multi-User Problem} in more detail.
A brief review of QuickBooks
Error H505
There are different types of H-series errors that can happen in QuickBooks. These errors usually occur when you try to access a company file stored on a server. When QuickBooks has trouble connecting to the server, it shows an H-series error on the screen. QuickBooks Multi-user error code H505 appears when QuickBooks on your computer can't connect to another computer on the network that has the company file.
This error means there are
technical issues with the network setup that are causing problems connecting
the different computers in the network.
You might get the following error
message on your desktop screen:
What are the Causes of QuickBooks
Error H505?
●
If QuickBooks
Desktop isn't set up correctly on the computer hosting the company file.
●
Firewall
settings on Windows or another program can block the connection between
computers in the network.
●
A damaged or
corrupt Network Data file (.ND) that QuickBooks uses to connect to other
computers in the network.
●
If you
haven't updated QuickBooks Desktop to the latest version
● If QuickBooks Database Server Manager is disabled
●
When the host
computer's IP address isn't accessible.
●
Incorrect DNS
settings
●
Having many
workstations with hosting settings enabled.
●
When the
server is unreachable or down
●
QuickBooks
needs services like DBXX and QBCF Monitor Service to connect the server and
workstations. If these services don't work or are deactivated, you may get error
H505.
●
Damaged or
corrupt system files
Methods to Fix QuickBooks Error
Code H505 (Multi-User Mode)
Here
are some possible solutions for QuickBooks error H505:
Method 1: Updating QuickBooks
●
Open
QuickBooks and click on Help, then choose About QuickBooks.
● In the Update QuickBooks window, click the Update Now button.
●
Make sure to
select New Features, Maintenance Releases, and Reset Updates.
●
Click Get
Update.
●
Restart
QuickBooks and click Install Now if prompted to install updates.
●
Restart your
computer once the updates are installed.
●
Try opening
your company file again.
Method 2: Moving your company
file to a different location
●
Find the
folder on the computer where the company file is stored.
●
Create a new
folder on your desktop and move the company file into it.
●
Right-click
on the new folder and choose Properties.
●
Select the
Advanced Sharing option under the Share tab.
●
Check the box
that says "Share This Folder" and click on Permissions.
●
Choose Full
Control for the Everyone Group and click Apply and OK.
●
Click Apply
and OK again.
●
Try to open
the company file again from your workstation.
Method 3: Adjusting your hosting
settings
●
Firstly, open
QuickBooks on your workstation and click on File, then choose Stop Hosting
Multi-User Configuration under Utilities.
●
On your
server computer with the company file, open QuickBooks and choose Host
Multi-User Configuration under Files -> Utilities.
●
Now, restart
both your server and workstation computers.
●
Try opening
your company file again.
Method 4: Configuring your
Windows Firewall settings
●
Firstly,
press Windows + R and type Control Panel in the box.
●
Then, hit
Enter and search for Windows Firewall.
●
After that,
proceed by clicking on the Allow an app through Windows Firewall option.
●
Now, click
the Change Settings button.
●
Then, select
the box under the public list for the QuickBooks application.
●
If you don't
see QuickBooks, click on the Allow another app option and find QuickBooks.
●
Click OK and
choose the public option for the application.
●
Click OK
again.
●
At last, try
opening your company file on your workstation and see if the Error H505 still
appears.
Winding Up!
QuickBooks Error message H505 can happen due to network problems. Even if you follow all the steps to fix it, the error might still come back or not go away. If this happens, we recommend calling our 24/7 QuickBooks error support number at 1-800-615-2347 for extra help and support.
You can read this also: How to Resolve the QuickBooks Error Code 61?
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Created on Nov 20th 2023 01:01. Viewed 98 times.