My Telus App First time configuration and troubleshooting steps

Configuring the Telus App for the first time and troubleshooting any issues that may arise can be done through a few steps. Here's a general guide to help you through the process:

First Time Configuration:

1. Download and Install the App:

• Go to the App Store (iOS) or Google Play Store (Android).

• Search for "Telus My Account" or "Telus App" and download the official app.

1. Open the App:

• Once the app is installed, open it.

1. Log In or Create an Account:

• If you already have a Telus account, log in using your credentials (username and password).

• If you don't have an account, you'll need to create one. Follow the on-screen prompts to provide necessary information and set up your account.

1. Verify and Link Your Services:

• The app might prompt you to verify and link your Telus services (internet, TV, mobile, etc.).

• Follow the instructions to enter any required verification codes or account details.

1. Set Up Notifications and Preferences:

• Configure your notification preferences for billing alerts, usage updates, and any other relevant information.

1. Explore Features:

• Familiarize yourself with the different features of the app. These might include viewing your bill, checking your data usage, managing your services, and more.

Troubleshooting Steps: If you encounter any issues while setting up or using the Telus App, here are some troubleshooting steps to consider:

1. Check Internet Connection:

• Ensure that you have a stable internet connection to properly use the app.

1. Update the App:

• Make sure you have the latest version of the app installed. Outdated versions might have compatibility issues.

1. Restart the App:

• Close the app completely and reopen it. This can sometimes resolve minor glitches.

1. Restart Your Device:

• If the app continues to behave unexpectedly, try restarting your device.

1. Check for Account Issues:

• Verify that your Telus account is in good standing and that your services are active.

1. Clear Cache (Android):

• If you're on Android, you can try clearing the app cache from your device's settings.

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Created on Aug 8th 2023 02:20. Viewed 88 times.

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