Articles
Is Your Arlo Base Station Offline? Tips to solve it
by Mitesh Singhal Singhal Industries Private Limited
The
Arlo camera offers the most exceptional security with advanced features. But
sometimes you see that the Arlo base station offline issue arrives.
Check
the internet on the base station that will tell you the status of the base
station.
- When
Internet LED is solid green, then the base station is connected with the
internet.
- Golden LED
indicates that the base station disconnected to the internet
- If you are
not available with your base station location, then fill the credential
for Arlo login through
a browser by visiting the Arlo app or website.
- If you can
monitor the video feed from each Arlo wireless camera, your base station
connected with the internet
- In case
you find error notification such as Arlo base
station offline or other instead of video footage, then your base station is not getting an internet connection.
Now
follow the simple Troubleshooting steps.
Check
the internet wire.
Make
sure that the internet wire connected at the backside of the base station.
Moreover, it is also worth noting that you are using Ethernet wire that
attached to the base station and power switch.
Check
your power adapter.
The
power adapter must securely connect to the base station and power outlet. If
you are not getting the power signal in the base station, then plug it properly
on both ends. Ensure the internet connectivity try router reset process and try
again.
Restart
your Arlo base station
In the case you want to do an Arlo setup, it is necessary to have an
online base station with proper syncing with the camera. Turn off the power
switch and take out the power adapter for a few minutes. Now reconnect the
power connecter to the power outlet. The base station will hardly take 1 to 2
minutes to start. When Power LED and Internet LED blink in intense green color,
then your base station is connected with the internet and ready to work. The
amber LED means, repeat the process.
Inspect
the DHCP settings and client list present on your router
The
DHCP settings should be enabled, and there is also a customer list that appears
as IP addresses to the base station. You need to check your router settings,
and if you don’t know about the DHCP setting, then you can dial the Arlo
Support phone number.
Verify
that Ports 443 and 80 are open on your router
If
you can’t handle the internet issue, you should consult the IT professionals.
They will provide firewall protection software. The Arlo base station generally
cannot connect with third-party servers. You need to discuss this issue with
the IT department and internet service provider to deal with a third party
server issue. Stay in touch with the IT team to ensure that Ports 443 and 80
are open on your router.
Attempt
a factory reset
If
nothing of the above steps helps in troubleshooting the base station offline
issue, then you should try a factory reset. But remember that factory reset
delete your existing Arlo setting on the Arlo app, and you will have to
perform Arlo setup again. You can get proper assistance from
the Arlo Netgear team.
Summary
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About Mitesh Singhal 
Singhal Industries Private Limited
40 connections, 0 recommendations, 111 honor points.Joined APSense since, February 1st, 2020, From Gandhinagar, India.
Created on Apr 30th 2020 13:12. Viewed 407 times.
