Articles

IoT Helps Hospitality to Operate Better

by Biz4 Intellia IoT Solutions

Being away from home and still experiencing the care, attention and warmth of home is probably the most comforting feeling ever. In the last few years, the travel industry has witnessed a sudden surge in profit as people across the world are traveling to new destinations frequently. Stemming from this, the hospitality sector too is striving to be its super best to provide the guests with better stay opportunities. The core intention of this sector is ‘Guest Opulence’. This becomes possible when the hotel services will make the guests experience ‘home away from home’. But it is a complex process as it requires understanding the choice and preference of each and every guest in minute ways for formulating competitive business strategies.  
Here, the Internet of Things helps the hospitality sector to collect a significant amount of data about the guests through smart sensors. It is better than the Supervisory Control and Data Acquisition (SCADA) systems as its capabilities were not humongous enough to support and carry out the amount of data required by the hospitality sector to understand the guests’ requirements in order to win their loyalty for the longest span of time.

Investing in the strategies designed by IoT is crucial in order to meet with the volatile choice and preferences of the customers. The 21st-century customers are smart and they want each and every penny to be justified that goes out from their pocket. If you are a hotelier and want to make your guests spread the favorable word of mouth for you, then you must implement IoT in your regular operations. Here are a few benefits of IoT for the hospitality industry.

# It helps the guests in becoming independent

It makes the customers feel kind of restless when they stop at the front desk to collect their room key. The guests generally stay tired and want to get into their rooms as soon as possible. Keeping this under consideration, IoT and hospitality sector has created smart keys. These are digital keys which are sent to the guest’s cell phone few hours earlier to the check-in process. This empowers the guest to completely bypass the check-in procedure and head straight to their rooms. This surely makes the hotel get some brownie points.

#Voice bots help the guests to experience a better stay

It is natural for the guests to remain tired and feel lazy when they return to the room. They just want their work to get done by someone. For the hospitality sector, that ‘someone’ is a voice bot. With Alexa, the voice bot, the guests can now voice what they require.

Example: If the guest wants to sleep, he just has to say ‘’I want to sleep’’. Next, the curtains will draw on their own and the lights will dim. If the guest requires calling in for the room services, then the guests will have to voice “I need to call the room service” and the room service extension number will be called.

Voice bots are surely a fantastic way of empowering the guests with more comfort and relaxation.

#Extreme room personalization becomes simple

Whenever a guest comes in for a stay, s/he switches 

On a concluding note:

When it comes to the hospitality sector, customer decisions are driven by emotions. Those emotions decide whether the customers are going to return back to a particular hotel or not and/or will recommend the hotel further to the friends and relatives or not. With the Internet of Things, it becomes easy for the hoteliers to understand each and every guest minutely.

Instilling a sense of freedom in the guests is crucial. After all, just like a teenager who wants to feel independent, as a guest too wants to cut out of any possible dependency on any hotel staff. 


About Biz4 Intellia Freshman   IoT Solutions

7 connections, 0 recommendations, 26 honor points.
Joined APSense since, June 6th, 2018, From Orlando, United States.

Created on Sep 17th 2019 05:03. Viewed 32 times.

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