IoT Helps Hospitality to Operate Better

Investing in the strategies designed by IoT is crucial in order to meet with the volatile choice and preferences of the customers. The 21st-century customers are smart and they want each and every penny to be justified that goes out from their pocket. If you are a hotelier and want to make your guests spread the favorable word of mouth for you, then you must implement IoT in your regular operations. Here are a few benefits of IoT for the hospitality industry.

# It helps the guests in becoming independent

It makes the customers feel kind of restless when they stop at the front desk to collect their room key. The guests generally stay tired and want to get into their rooms as soon as possible. Keeping this under consideration, IoT and hospitality sector has created smart keys. These are digital keys which are sent to the guest’s cell phone few hours earlier to the check-in process. This empowers the guest to completely bypass the check-in procedure and head straight to their rooms. This surely makes the hotel get some brownie points.

#Voice bots help the guests to experience a better stay

It is natural for the guests to remain tired and feel lazy when they return to the room. They just want their work to get done by someone. For the hospitality sector, that ‘someone’ is a voice bot. With Alexa, the voice bot, the guests can now voice what they require.

Example: If the guest wants to sleep, he just has to say ‘’I want to sleep’’. Next, the curtains will draw on their own and the lights will dim. If the guest requires calling in for the room services, then the guests will have to voice “I need to call the room service” and the room service extension number will be called.

Voice bots are surely a fantastic way of empowering the guests with more comfort and relaxation.

#Extreme room personalization becomes simple

Whenever a guest comes in for a stay, s/he switches 

On a concluding note:

When it comes to the hospitality sector, customer decisions are driven by emotions. Those emotions decide whether the customers are going to return back to a particular hotel or not and/or will recommend the hotel further to the friends and relatives or not. With the Internet of Things, it becomes easy for the hoteliers to understand each and every guest minutely.

Instilling a sense of freedom in the guests is crucial. After all, just like a teenager who wants to feel independent, as a guest too wants to cut out of any possible dependency on any hotel staff. 

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Created on Sep 17th 2019 04:03. Viewed 186 times.

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