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Important Questions To Ask While Hiring An End Of Lease Cleaning Company

by jyoti singh digital marketer

Introduction

When you're in the process of hiring an end of lease cleaning company, it can be difficult to know where to start. The following list of questions is designed to make your hiring process easier and more efficient. By asking these questions and following through with your research, you'll be sure that your cleaning company is doing everything possible to keep costs low and maintain high quality standards for every job they do.

Are you insured?

Another important question to ask is whether or not the cleaning company you are interviewing is insured. Insurance is very important for the safety of both your cleaning crew, as well as your home. If they do not have insurance, then this may be a red flag. Ask what exactly their policy covers and how much it costs per month. Most companies will have some sort of business liability insurance with coverage ranging anywhere from $1 million-$5 million dollars depending on the risk level of each individual job site. You don't want to hire someone who doesn't have adequate protection in case something goes wrong!

Are you a registered business?

Being a registered business is important because it allows you to legally operate as a business and gives you access to a range of benefits.

To check if a company is registered, search the Australian Business Registry using their ABN (Australian Business Number). You can also go here to see who has been fined by the ACCC for breaking consumer laws.

If it turns out that your chosen cleaning company is not registered, we highly recommend avoiding them unless they are willing to provide their registration number in writing before starting any work. This way, if there are any issues with their work later on (and there often are), you’ll have proof that they were working illegally and hence weren't covered by any insurance or warranty policies (if applicable).

Do you have your certificate of currency?

One of the most important questions to ask while hiring an end of lease cleaning service is whether or not they have their certificate of currency. A certificate of currency confirms that your business has met all of its obligations and has complied with all relevant regulations in their field. The Australian Business Registrar issues this document, which proves that a company is compliant with all relevant laws and standards, including occupational health and safety regulations and taxation rules.

If you want to make sure that your cleaning company is licensed to operate, the best way is by asking for this document early on in the process so that you can easily see whether or not they meet all legal requirements before signing any contracts or agreements with them.

Do you employ your own staff?

This is a very important question for you to ask. The first thing that you should look at when hiring an end of lease cleaning company is whether they employ their own staff or not. This will tell you whether the company is serious about their business and how much they value customer satisfaction.

If a cleaning company doesn’t employ their own staff, then it means that they outsource all of the work to subcontractors who are responsible for carrying out the job on your property. In this case, there may be times when some subcontractors don’t show up or arrive late due to other commitments at another property which causes delays in completing your job in good time or with poor quality service delivery.

On the other hand, if a cleaning company does employ its own staff (or uses only one supplier), this means that any issues regarding service delivery can be resolved quickly as there are no external parties involved in carrying out the task on your behalf; therefore it gives them more control over how things are done and ensures that no mistakes occur during work completion which would otherwise affect customer satisfaction levels significantly

How long have you been in the end of lease cleaning industry?

If you're looking for someone to clean your apartment, it's important to ensure that the end of lease cleaning company is trustworthy and reliable.

The longer an end of lease cleaning company has been in business, the more likely they are to be trustworthy and reliable.

This is because over time, these companies will have had plenty of opportunities to prove themselves as trustworthy and reliable. This can give you peace of mind when engaging with them or recommending them to others.

Do you guarantee your work?

A guarantee is a promise. It should be clearly stated in the contract, and it should be for a reasonable time frame. For example, if you pay for 10 hours of cleaning, but only get 5 hours worth of work done, then the company should refund your money for the 5 hours that were not completed.

Service guarantees are important because they ensure that you'll be satisfied when the job is done—and they also show that your end of lease cleaners are confident about their work. If they didn't think they could live up to their promises or meet your expectations, then why would they offer this type of guarantee?

How do you deal with damages that occur during cleaning?

The company will repair any damages that occur during the cleaning process. If there are large-scale repairs needed, the company may pay for them. If it's a small issue, like a broken door handle or missing screws from your furniture, they can take care of this as well by replacing them.
They understand that things happen in life and that sometimes things break down unexpectedly; so yes, if something breaks during their cleaning process (and it cannot be fixed), then the company has no problem paying for the repairs themselves.

What training do your cleaners undergo?

Do your cleaners undergo cleaning training?
What kind of health and safety training do they undergo?
How well versed are they in the use of the equipment you intend to provide for them, such as vacuum cleaners and steam mops.
Are they able to handle various situations that may arise during end-of-lease cleaning, such as a pet who needs to be kept away from certain areas or an elderly resident who cannot move easily?
Do your staff have good communication skills with customers so that there will be no misunderstanding about expectations before work starts?

Can I have a checklist of what will be cleaned on my job?

If you’re the type of person who likes to be in control, a checklist is a great way to ensure that no important detail gets overlooked.

To create your checklist:

List all of the things you want cleaned. For example: floors, walls, kitchen cabinets and drawers, bathroom sinks and counters/sinks (including mirrors), windows (inside and out), etc.
Next, list anything that should not be cleaned. This could include items like pet products or chemicals used for laundry or cleaning yourself up after using them.
Finally, make sure to include those things which need to be done before the cleaners arrive so that they don't have any extra work once they get there (for example: turning off appliances).

Will I deal with one person from start to finish or will it change?

When hiring a cleaning company, it’s important to have one person deal with from start to finish. This way you can ensure that everything will go smoothly for your move and make sure you don’t miss out on important information.

Ask for the name and number of the contact person who will be working on your job before signing any contracts.