How to Troubleshoot Norton Online Backup Errors?

by Emily Brown 1-888-827-9060

Norton offers world-class security solutions to the computer users across the world. Norton antivirus range is specifically designed to protect your computer system from all sorts of viruses that lurk in the digital world. It makes sure that your data and software are safe. Norton has special antivirus that are designed to meet the security needs of your entire family. This can be done by purchasing Norton Family Premiere. Norton keeps on backing up your data online automatically to avoid situations like data corruption or data loss.

At times, Norton may find some issues in backing up your data online. There are several issues and here is a list of common Norton online back errors that you may face at some point of time. We have also provided the solution of these errors to make it easy for you troubleshoot them:

Norton Error code A2266

Cause

This error occurs when restoring the files back to the computer fails.

Solution

For Windows XP- Create a new folder and restore the files to that folder
For Mac- Create a restored files folder in the following location- /User/Shared/

Access the following folder and remove all its contents:

C:\Documents and Settings\All Users\Application Data\Symantec\Norton Online Backup\work

For Windows 10/8/7/Vista- Create a new folder, which is accessible to everyone. Restore the files to this folder

Norton Error Code A2810

Cause

The error indicates if there is no internet connection, which stops the Norton backing up your data online. The main reason of this error is when you use a hardware-based firewall.

Solution

Stop the Norton backing up activity
Check your internet connection
Try now!

Norton Error Code A2816

Cause

This error occurs when your computer firewall blocks the backup software from connecting

Solution

To fix this software-based firewall problem, check your computer firewall settings and change them to allow the online backup run.

Norton Error Code A4169

Cause

This error occurs when the online backup process time outs.

Solution

Open the task manager by right-clicking the task bar and from active processes stop the Norton online backup process. Now open the program files and under Symantec folder, remove all the contents as well as complete Norton online backup folder.