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How to Resolve QuickBooks Payroll Update Error 15240?

by Sprink Davis Accounting and Bookkeeping

Payroll error 15240 happens during a payroll update and could mean different things like incomplete update, file error, or internet problem. Even with these issues, you need to quickly fix it so you can keep using QuickBooks without a problem. This article helps you with all the steps you need to completely fix the error.

A brief review of QuickBooks Error 15240

When downloading payroll or QuickBooks Desktop update, Resolve QuickBooks payroll error code 15240 can happen. This error appears on your Windows desktop and shows one of the following messages:

"Error 15240: The payroll update did not complete successfully."

"File Exists: The file you specified cannot be opened. Make sure that it is not being used by another program."

"Internet connection error: unknown error."

To fix QuickBooks error code 15240, you need to check your Internet Explorer security settings, firewall, and system date and time. It’s important to resolve the error fast and efficiently to prevent any problems.

Causes of QuickBooks Error 15240

● You are using an old QuickBooks Desktop version.

● The Windows user account has admin rights to do specific things in QuickBooks Desktop.

● You share your QuickBooks Desktop with others, so you can't install QuickBooks updates.

● There are problems with your Windows registry.

● The installation of QuickBooks Desktop might be incomplete or corrupt.

● You have wrong security settings on Internet Explorer.

● The system date and time might be wrong.

● A third-party firewall is blocking the update file from downloading.

● The download link might be wrong, leading to such issue.

● A damaged previous QuickBooks update is making this error happen.

● Some other program or app might have removed important QuickBooks files by mistake.

● You have a bad or unstable internet connection causing this error.

What are Signs and Symptoms of QuickBooks Error 15240?

● You can't get the newest QuickBooks updates.

● Updating payroll becomes hard.

● Working with payroll is difficult.

● Your Windows computer runs slow.

● Your computer may freeze, crash, or be slow when opening.

● You'll keep seeing error 15240 on your screen.

DIY Methods to Fix QuickBooks Update Error 15240

Here are some troubleshooting steps you can follow to resolve payroll update error 15240:

Method 1: Ensure that the QuickBooks installation folder has the right permissions

● First, close QuickBooks Desktop.

● Next, open Windows File Manager.

● Go to the C:\Program Files\ folder and find the Intuit folder.

● Right-click on the folder and select Properties, then choose Advanced.

● Check if the User Group is set as the Owner.

● Click Change to the left of the Owners section and type in the names of the Users. Click Check Names and then click OK.

● Checkmark the Replace owner on sub containers and objects section.

● Click Apply and OK.

● In the Permissions section, choose the Users and select Full Control.

● Finally, click Apply and OK.

Once you've granted proper permissions to the QuickBooks installation folder, you should try to install the updates again. If the error still happens, repeat steps 1 to 5 for these folders, too:

○ C : \Users\ Your User Name\ AppData\ Local\ Intuit

○ For 64-bit users: C :\ Program Files (x86)\ Common Files \Intuit

○ C :\Program Files \Common Files\ Intuit

○ C :\ ProgramData\ Intuit

● Check if error 15240 still appears. If it doesn't, go to the next solution.

Method 2: Changing the security settings of Internet Explorer

● Open Internet Explorer and click on the Tools icon in the top right corner.

● Click the Advanced tab.

● In the Security section, select the options "Use SSL 3.0" and "Use SSL 2.0".

● Click Apply and then OK.

● If this solution doesn't work, try the next one.

Method 3: Configure the firewall settings to allow QuickBooks as an exception

● Open the firewall program you're using on your computer and find the settings.

● Check if the processes qbw32.exe or qbupdate.exe are listed in the programs restricted by the firewall. Then, remove the restrictions if necessary.

● Make sure that Port 80 and Port 443 are not blocked by your firewall.

● After completing these steps, try installing the updates again to check if the error is fixed.

Method 4: Run QuickBooks as an Administrator

● Find the QuickBooks Desktop icon on your desktop or in the Start menu.

● Right-click on it and select Run as administrator option.

Conclusion

If you have tried all the troubleshooting steps mentioned, but are still having QuickBooks Error Code 15240, there may be other issues that need experts' attention. In such situations, we suggest that you contact us at QuickBooks payroll error support helpline i.e., 1-800-615-2347 for assistance.

You may also see: How to download and use QuickBooks install diagnostic tool?