How to resolve consumer complaint in Kerala?

by Kanika Goyal Online Consumer Forum

In today's world, we purchase products and services either through online platforms or retail stores. At times, consumers may receive products of poor quality or services that fail to satisfy them, leading to feelings of dissatisfaction. However, there is no need to stress if you face issues with your purchase as you can simply file a complaint in the Kerala consumer court and get help from lawyer. Consumer courts are designated courts created to address problems experienced by consumers and ensure they receive fair treatment as well as protect their rights within the country.

Keep in mind that the result of your case is not set and can be influenced by different elements like the type of complaint, evidence presented, and legal representation. If you have a particular complaint, it's best to consult a legal professional to determine the most suitable steps for your unique circumstances. The time it takes to reach a decision in your consumer court case is uncertain as it is influenced by factors such as the pendency in the Kerala Consumer Court, the number of judges available, the complexity of the case, and how promptly the involved parties respond.

Lets see how you can resolve consumer complaint in Kerala :

1. Contact support

It is advisable to reach out to the company's customer support team before initiating any legal actions. Every company provides a customer service number that is available 24*7, with agents ready to assist customers. Explain your issue over the phone by calling customer service numbers or submit a support ticket through their website. If you have the email address, you are able to send an email directly to their support department.

2. Take legal action

If you have lodged a complaint with customer service with no resolution, you can take legal action. Engage the services of a lawyer in Kerala to prepare a legal notice detailing your grievance, the company's inability to address it, and the legal grounds for your case. It must be comprehensive, precise, and request a particular course of action. Dealing with the matter legally in a highly effective manner. Check below to know how to send a legal notice:

Step 1: Firstly, get a legal notice prepared by a lawyer.

Step 2: Read notice carefully and ask lawyer to sign.

Step 3: Keep a copy of Notice for future purposes.

Step 4: Send the legal notice to company through registered post.

Step 5: Keep the delivery report of Notice for evidence.

3. File consumer forum case

You sent legal notice but have not received any resolution or relief?

Do not worry as you can go to Kerala consumer forum which deals with consumer complaints.

If company is not responding to your complaint even after sending legal notice then you should file a case in a Kerala consumer court. The notice should be detailed, specific, and demand a specific action. It is very efficient way of handling the issue legally.

Here is how you can file a case in the Kerala consumer court?

Step 1: Inform the opposite party through legal notice with the help of the expertise lawyer.

Step 2: Prepare written consumer complaint with the details of your issue faced, including the actions taken so far, the relief sought, and any relevant evidences that supports your case.

Step 3: Collect all the important documentary proofs to support your complaint.

Step 4: Select the Kerala court having jurisdiction.

Step 5: Deposit the court fee.

Step 6: Submit the case in Kerala court along with the affidavit.

It is crucial to actively monitor your case's progress and provide any necessary information to the court for evaluating and deciding it.