How to fix QuickBooks could not connect to email server error

by Sprink Davis Accounting and Bookkeeping

Are you trying to fix Could not connect to the email server issue in your QuickBooks? Well, QB users have been facing some issues when trying to connect to email server through QuickBooks. This type issue can appear on your desktop screen due to a wrong configuration in the Webmail. This error also can occur due to outdated QuickBooks, outdated QuickBooks copy or poor internet connectivity. To know the DIY methods to Solutions for Fixing QuickBooks cannot to email server error, keep reading the article till the end.

Major reasons behind QuickBooks could not connect to the email server

The primary causes behind this issue are:

• The user can also experience this issue if Internet configuration is wrong or the webmail settings have been incorrectly set.

• Another possible trigger can be wrong login information.

• Another trigger can be if the user is using out-to-date QuickBooks version.

• Poor internet connection can also be another reason behind this error.

Working fixes for the error QuickBooks could not connect to the email server error

The QuickBooks Could Not Connect to Email Server Issue can be rooted out by conforming to the following solutions:

Fix 1: Setting up the Webmail Preferences

• You need to first launch QuickBooks Desktop as admin.

• And then, go for the Edit menu, followed by clicking on Preferences.

• Later head towards, hit on Send Forms and opt for My Settings. Here you need to choose the email account.

• Once done with that, click on the Edit option.

• Now hit on Edit Email Information and head to SMTP Server Information.

• Fill in the required fields with the correct server’s name and port number.

• Moving ahead, check the most used email server addresses for further details (POP3, IMAP, SMTP).

• In the next step, you need to resend an invoice using QuickBooks Webmail after making the foregoing modifications to confirm that such issue got effectively resolved.

Fix 2: Change the I.E. settings

You need to make the following settings in the Internet Explorer settings.

• Start with, opening Internet Explorer, then hit on gear icon, followed by clicking on Internet Settings.

• After that, hit a click on Advanced and then choose the opt to Restore Advanced Settings.

• And then, hit a click on Ok. Run QuickBooks now.

• Try to send an email using the webmail.

Fix 3: Go for QuickBooks updates

By updating QuickBooks desktop to latest can also fix this issue which prevents users from connecting to the email server. Follow the updation steps:

• Kick start the process by running QuickBooks Desktop and go to Help tab.

• Followed by, hit a click on Update QuickBooks option.

• Moreover, tap on Reset update option.

• Later head towards, hit a click on Get updates.

• And then tap on Update Now. This action will start downloading the updates.

Sum Up!

In the scope of this discussion, we covered different fixes to tackle a situation when QuickBooks could not connect to the Email server. This issue is mostly fixed by configuring the email settings and the Internet Explorer settings, but if you are still getting problems, you can immediately contact our QuickBooks error support expert team at the helpline i.e., 1-800-615-2347.

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