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Hottest trends impacting the growth of call center industry in Pakistan
by Ambreen Sajjad Content MarketerThe word ‘change’ is an only constant in the call center industry, and if you would not keep up with the change, you’ll be definitely left behind. Call center or telemarketing sectors are always required to follow the latest trends and use innovative methods to boost productivity. If they will not do so, they won’t be able to run the competition. That’s why it has become important to follow the hottest trends that can significantly impact the growth of your call center in Pakistan.
The role of chatbot in call centers:
Chatbots are now becoming more prevalent in the call center world, but they are still much like a ‘make-or-break’ technology. If used proficiently, they can simply transform the user experience in an excellent manner. And if used improperly, they can hurt your brand recognition and it will touch the bottom in no minutes.
It has predicted that by 2020, more than 85% of customer interactions will be handled by these chatbots. The technology can simply field up to 75% of routine and transactional customer interactions, while they can help run your call centers smoothly 24/7. In addition to such highly improved response rate, chatbots will also allow your call center agents to focus on the resolution of complex customer support cases.
Chatbots are mainly powered by machine learning and artificial intelligence. Chatbots also learn from each customer interaction, and continuously work towards efficient and enhanced user experience. That’s why it’s recommended to follow the latest trends and get the benefits from the industry experts of call center solutions Pakistan where professional people can guide you well in advanced industry trends.
Data analytics in call centers:
According to an estimate, by 2020, there will be more than 40% of data analytics projects will directly relate to an aspect of customer experience.
Shifting customer expectations and evolving technologies are considered as the most important catalysts of change in today’s call center world. The most significant place where these factors can join forces is in data analytics. In fact, there are simply trillions of bytes of data a company usually produces each day, thus the majority share is generally related to the customer experience.
In the call center industry, data analytics usually help identify some significant patterns of user interaction across multiple channels, as well as inform a great holistic view of the user experience. It also reveals that why failures occur and can predict different ways to handle complicated scenarios in the future, which in turn impacts call volume and different key metrics.
Of course, there are many other points as well that help to deliver an efficient customer experience, but still, if there is something that looks non-negotiable to create the best loyalty, then it is definitely a consistent and predictable experience; the one that users can count on every time they do business with you. Following the above-mentioned trends can give your call centers a quick boost as they are more likely to become the main element of your success. If you want to get more suggestions, you can consult with VoIP Terminator professionals for detailed guidance.
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About Ambreen Sajjad 
Content Marketer
23 connections, 0 recommendations, 74 honor points.Joined APSense since, March 6th, 2018, From Virginia, United States.
Created on Jul 24th 2018 03:03. Viewed 719 times.
