Articles

GSM FCT, One point solution for Debt Collection Agencies

by Nirmal Sharma Telephone Call Recorder
Aegis GSM FCT Turbo has been especially designed for the debt collection agencies to recover debt for a various number of corporate elements in the Banking, Finance, Telecommunications, Government and Utilities sectors. GSM voice terminal next generation features like auto dialer, Voice broadcasting, Bulk messaging, and most importantly call recording act as catalyst to fasten the process of recovery and cut the expenditure figure from the annual budget as well.

Case Studies:

Call Recording:

Various debt collectors use call recording solutions for a large number of reasons. The monitoring of debtor and agents call recordings guarantees legal compliance. Call recording is a viable solution to dispose of the misunderstanding between the debtor and agent. The administrator of the organization can monitor the performance of their employees and make sure whether rules and regulations are being followed properly. However, there are other several benefits that a debt collection agency can get using Aegis GSM FCT TURBO such as increase in revenue, reduce disputes in timely manner and reduce liability, quality assurance of their agents, and compliance.

Auto Dialer:
 
Manual dialing a thousand of clients to get the status of debtor by agents is arduous and painful task. As a matter of first importance, it is quite hard to get hold of the indebted person live on the phone and an agent need patience to persuade the debtor and dial multiple times on regular basis. So, auto dialer is solution that can increase the productivity by 200-300% by decreasing inactive time and proportionately extending the exchange time each.  An auto dialer highlights in Aegis Software is operationally and financially doable for particularly debt collector agencies as it helps the agents. Here, the user can import contact list, and then, software will start dialing numbers one after another, also keep the record of their date, time and feedback from the calls.

Voice Broadcasting:

Voice Broadcasting expands the prior call broadcasting technique. The debt collection agency’s auto IVR plays a message that gives the debtor options from which to choose using touchphone responses such as "Press 1 for...", choices could include methods of payment or payment already made or choose to have a conversation with our agent on the software. However, the agent can play customized message and receive their response.




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About Nirmal Sharma Advanced   Telephone Call Recorder

36 connections, 1 recommendations, 255 honor points.
Joined APSense since, April 21st, 2020, From New Delhi, India.

Created on Jun 26th 2023 05:52. Viewed 126 times.

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Marketing Consultant Magnate I   Business Growth Consultant
Dear APSense member, share a connection request with me.
Jul 11th 2023 08:53   
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