Aegis GSM Voice Terminal, one-point solution for banking and financial sector

by Nirmal Sharma Telephone Call Recorder

Aegis GSM Voice Terminal, one-point solution for banking and financial sector

Aegis informatics Private Limited, a New Delhi based enterprise was established in 2008, with the vision to provide world class quality telecom call recorders and GSM voice terminals. Over the glorious 10+ years of history, it has made its presence to the SAARC nations, Middle eastern and also flying its wings to cater the European Union countries with the philosophy of Make in India. Aegis wide range of products includes voice loggers for analog and digital lines such as USB Voice logger, PCI Voice Logger, VOIP Voice logger, Standalone Voice Logger, PRI Voice Logger, and GSM based devices like, Management software-based GSM Voice Terminals and Fixed Cellular Terminal.

In 2012, SEBI issued guidelines for mandatory call recording for financial sector to reduce frauds, resolve disputes and prevent lawsuits. At that time, Aegis launched centralized management software with voice logger for analog and digital lines to organize the call logs of multiple location at single location and myriads of other features as well and shaped the market demand. BSE is one of our clients who availed this combination of CMS with voice loggers. Lately, Aegis introduced GSM based Voice Terminal to abridge the gaps in the financial sectors and improvise their root process with smart features such as call routing, welcome message, click to call, Auto dialer, Voice broadcasting. This can efficiently improve the operational functioning of the work environment by many folds and cut the expenditure figure from the annual budget as well. Its innovation is utilized broadly for the Banking and Financial Services part to viably oversee customer confronting exercises over numerous correspondence channels. Industry parts commonly incorporate; Investment Property; Financial Planning and Advice; Lending; Banks and Credit Unions; Superannuation; Managed Funds; Accounting; and Tax Specialists.

Call routing is one of features that is explained how it can be used in banking and financial institutions:
Arranging gateways to route the calls to specific department is a costly affair. Providing pertinent business solution for any problem is among the core values of Aegis. Newly developed Voice Terminal also brings the call routing service, which fits the banking and financial sectors and will cut the expenditure of any organization.
Example: ‘Prudent investors’ is one of the eminent financial service providers and investment solution providers.
They are all around perceived for their well thought accurate decisions for corporates, establishments and retail investors. With more than 200 workplaces crosswise over India, “Prudent investors” has established strong presence in this sector.

Real time and pertinent client interaction are significant aspects in financial sector. In spite of applying numerous measures, “Prudent investors” were unfit to streamline their general client communication. Reason, a customary landline telephone framework, owing to face following challenges:

•    ignorant regarding calls they missed from clients.
•    Manually transferring of calls into relevant department
•    Person of concern out of city for office work
With an end goal to offer antidote for all the mentioned impediments, Prudent investors got themselves GSM Voice Terminal XN520 Series with the feature of call routing to direct the calls to person of concern’s mobile phones and managing these through centralized software with all details of missed calls.