Good Customer support: Do you realize that many support questions may never reach you?
by Paula van Dun RetiredProfitsdesk
Many people may be interested in your service or product but don’t order because they have questions about it. Being able to answer these questions fast will definitely increase your sales rate.
Using regular email for support is like offering no support at all.
While experienced online marketers realize the importance of offering reliable support, beginners often make the mistake of offering support by providing only their email address. This is almost as bad as offering no support at all.
- Spam filters are blocking your support emails.
And if you don't receive support emails, you can't answer them. You won't even know that someone was trying to contact you.
The result ... unsatisfied maybe even eangry customers and a poor reputation for you.
- Email harvesting bots cause spam to flood your mailbox.
Displaying an email address on a website attracts "email-harvesting bots" that quickly add your email to spam lists, resulting in a mailbox choked with spam and useless for support.
The result ... confused customers and support problems for you.
Profitdesk provides a customizable contact page where people can contact you directly with question about multiple services/products by sending a text message and even by live contact if you activate this option.
No problems any more with emails that got lost or never reached you. However this option is not free. But very affordable: $10 for 1 year, $20 for a lifetime upgrade. If you join for free you can earn by referring others but you will have no contact page of your own.
However you will have your own sales page for profitsdesk.
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Created on Dec 31st 1969 18:00. Viewed 0 times.
Nice Article paula. And right that before promoting your product you need to be ready for the answers that would asked by the customers about your product. And if one provide answers very effectively then it be more helpful to raise sales and to bring success for the business. Thanks for such nice article sharing with us,
Feb 15th 2012 00:52 1 Likes