Digital menu elevating customer experience in hospitality industry
by Yuma POS Online MarketingDigital menu is a
cutting-edge standard to enhance customer experience. They fall under good
investments for hospitality business. Electronic order menus help restaurants
create a win-win situation by optimizing time required for operational services
and by lowering costs spent on persuasive-up-selling staff members.
Depending upon the
in-house preferences and work-styles, a restaurant may choose whether it needs
just a digitized order menu, or a complete POS solution that lets the customers
browse, and order appetizers, meals, beverages etc.
Why a digital menu is
important from the customer point of view?
1. Optimizing the
waiting time- Instead of eyeing the in-house staff to know the status of
the order, a customer can indulge in activities like play short games, sing
along with the karaoke, or simply surf the internet. Such exercises can keep
clients from feeling draggy during the intervals taken for serving the order.
2. Silent server-
A lot many customers expect privacy more than any other part of service.
Introduction of digital menu boards keep the staff from asking the clients if
they need anything else for the day. If a point-of-sale system software is
integrated, in-house staff can concentrate on serving the dishes, and other
parts of the services.
3. Information about
food facts- Restaurants can take up the opportunity of educating the
customers about a dish's origin, nutritional value, taste, compatibility with
any side dish or beverage, ratings, recommendations, and more. This makes the
client feel valued, informed, and even amused till a certain extent.
4. Impatient attempts
to lock eyes with the staff- Restless tapping feet, daunting necks, and
impatient attempts to lock eyes with the staff members to request for menus or
checks are signs that might indicate potential fall in customer satisfaction
levels. The entire chaos can be sorted out by introducing restaurant POS
systems.
Importance of electronic
order menus from the management’s point of view.
1. Up-sells- This
latest substitute to paper menu cards, help a restaurant make up-sells in the
most efficient ways. It helps convey the quick appetizer, or people’s choice in
soups productively. Customized digital menu boards also reflect real-time
reviews and recommendations at a restaurant that means more business.
2. Instant deletions
to avoid any embarrassment- Running out of a particular dish or a beverage
during a busy day leads to major embarrassments for any dine and bar. Informing
customers about the same may even mean losing out on business. Electronic order
menus help spare the situation by discretely deleting the dish from the menu.
3. Advertising daily
specials in a single click- Unreasonable amounts spent on printing menus
cards to promote a chef’s special can be optimized very-well. Tiled alphabets
or chalk marking on boards outside can be effortlessly replaced with engaging
yet persuasive electronic sections.
4. Changing prices as
and when required- The prices can be raised or lowered strategically to
target a sale in a single click. Digital menu boards let a restaurant update
the price changes without any difficulty.
POS devices powered by
YumaPOS point-of-sale system software help hospitality industry with customized
in-house work functions. Smooth functioning custom POS software solutions
teamed with inviting images, and descriptions definately makes every client try
more dishes or cuisines. Optimize your hospitality business by visiting www.yumapos.com today!
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Created on Dec 31st 1969 18:00. Viewed 0 times.