Cloud Contact Center Software Solutions in India

The characteristics of WebWers cloud contact centers

Many customer service organizations find a WebWers cloud platform to be an appealing option due to several important features:

An advanced way to contact routing:

This directs customer inquiries to the proper agent based on the channel they were received through.

Voice response with integration:

This offers self-service functionality, gives callers vital messages, and routes phone calls to agents who are qualified to handle them.

Real-Time Reporting:

Monitoring and evaluation of contact center operations are done through real-time dashboards and retrospective reporting.

Optimization of the workforce:

This offers supplemental modules that improve the operation of the contact center, such as labor management, quality monitoring, and gamification.

Voice analysis:

To perform a root cause analysis of phone calls, provide additional quality monitoring, and identify calls with particular attributes, such as an irate caller, voice interactions are analyzed.

Source: https://www.webwers.com/cloud-contact-centre