Cloud Based IVR Solution can Make an Easy Life for SME’s

by Go Market Cloud Telephony Solutions for Business Growth

Cloud IVR services are definitely benefiting small or big businesses as it is one of a high end product if technological advances. Cloud based software solution have no doubt made life easier in the business world. 

 

Cloud Based IVR Solution

Cloud IVR is an advanced technology that enables your computer to recognize voice or DTMF tones input via keypad. Hosted IVR (interactive voice response) is an automated telephony system which allows the callers to interact with a company's host system via speech recognition or a telephone keypad, after which query can be solved by following the IVR dialogues. 

 

Interactive voice response system is setup in a way that it collects information and then looks up for the right information and route calls to the right recipient.

 

Make Your Business Powerful with Cloud IVR Services

The crucial things that are required by any business is time and money. But small businesses lack in both. So to save for future important things, you could escape from keeping a full time dedicated employee for just answering your customers and vendors calls and routing them to the concerned department according to the query. 

Cloud based IVR (interactive voice response) has saved such businesses. Now they can indulge their employees in focussing on their work instead of attending calls all day long.

Many businesses have shifted to cloud based IVR to be more productive.

Cloud based IVR are setup in a way and are automatically transferred to the particular department. It allows to serve the callers themselves. IVR technology is backed up with the voice recognition and touch tone to direct customers queries and handle their request and give solutions hand to hand.

 

Initially, large corporates were leveraging the benefits of Cloud based IVR as small  businesses were in doubt but now they are also moving ahead to rely on IVR as these are the latest technology with the most advanced softwares. 

Cloud telephony services make your business look more professional and advanced.

 

Few Benefits that are Offered by Cloud IVR Services

• All the incoming calls are saved in your database for future reference.
  
• It can screen all the calls and the queries automatically, saving human resources of small businesses.
  
• It has automated complaint management.
  
• Cloud IVR Services gives an opportunity to deliver the personalised customer interaction by integrated web based customer relationship management (CRM).
  
• Outbound IVR services allows you to give personalised payment reminders, customer appointment reminders, surveys, account activation information.
  
• Shipment notifications, refill and reorders and closing announcements
  

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Created on Jul 10th 2018 06:56. Viewed 413 times.

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