IVR Keeps Your Business Ahead in the Race of Telecom

by Go Market Cloud Telephony Solutions for Business Growth

IVR is an Interactive Voice Response. It is a technology in Telecom business industries which enables your client to interact with your companies’ host system by using DTMF tones or through Voice recognition as an input through keyboard.

IVR System are used to handle huge volume of calls. It is used to monitor and control functions when the interface is broken into simple interactions. Telecom IVR is deployed into automobile system to resolve satellite navigation for audio systems for hand free operations. You can be benefited in many ways such as cost minimizing and customer experience maximizing. Tele voting, telephone banking and credit card services are the majorly best examples of this application.

Telecom IVR system enables segmentation, identification and routing of the callers to the right agent within your team whosoever is expert in certain department. It reduces cost and is the most simple and effective way for increasing productivity of the company of any size.

You can also record any messages or prompts required for your company with this application so that they can have personal attention and can feel more personalized with the greeting for your company. 'Press 1 for sales' can be taken to the whole new level.

If you don't prefer to use your own voice for IVR then we Go 2 market have professionals for you wherein pre-recorded messages are being used. Professionals made it easier. This technology is the best one cannot even think.

IVR's gather all the required inputs from your customers who call on your number then transfer the call to the concerned department depending on the IVRs input. When calls are automatically directed to the right agent then the probability of calls connecting to the wrong agent reduces there and then.

According to the priority of the caller’s value, call gets connected and is transferred to the most qualified agent who can meet their needs appropriately. And if all the agents are busy on other call then the high valued customers are first in call queue of waiting so that you don't loose your high valued customer due to rush of calls or any other reason. Some IVR services also allow the customer to give an option of calling back from the agent instead of waiting in the queue.

Regardless of the department the customer chooses, calls will be transferred to the person who is allowed to answer the calls. Customers are impressed more with this IVRs as they can see professionalism of your company and right handling of their needs. In order to stay ahead with such technologies, join hands with Go 2 market. Go 2 market India – providers of Cloud Telephony solutions has proven best to their clients by keeping them happy with their service.