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Brother Printer Showing Offline on Mac Constantly: How to Fix It Quickly?

by Michael William Provide Technical Support

Your brother printer offline on Mac? Well, there is quite an extensive list of reasons that could cause this problem.

If you are not a techie; who can pinpoint the root cause;  don't be disheartened. You can still manage to fix the brother printer offline situation.


In this article, we are listing some simple troubleshooting steps. Following these steps will help you get back your printer online. 


No huge promises that these will work for you.  At least these are worth trying. Let's begin!!


Check Printer Status: Check if your printer is all set to work? It has a power supply and turned ON. To assure you should restart your system and printer once.  


Check Wired/wireless connectivity: Then comes the connectivity check-up time. Make sure all USB wires are correctly connected in your network. All devices in the network system should be appropriately connected with each other.  


Check Printer Drivers: You also need to diagnose your printer driver and software installed. Make sure you have got the latest drivers and software installed . to get the newest version; do the following:

  • On your Mac; click the "Apple" menu.

  • Go to "Software Update" option.

  • Click to select this option.

Wait until your system downloads and install all available software updates.


Paper Jam: If you recently had any paper jam; make sure you clear it properly. Any left paper bit or stuck paper can cause a problem. You might not get an exact error for this. But your brother printer will keep going offline on Mac. 


Click here to get detailed instructions on How to deep clean a paper jam on Brother Printer


Choose the right Printer: You might have multiple printers working in your network. Make sure you are trying to connect to the right brother printer. Do not forget to "set your printer as default" in your system settings. Follow the path :


Apple menu> 'System Preferences > 'Print and Scanners' > 'default printer' > choose your printer. 


Clear Printing Jobs: too many printing commands at a time can cause many unexpected errors. Brother printer offline is one such wired situation. Clear all pending printing jobs. To clear the printing queue,  printing jobs, do the following:

Follow the path: System Preferences> Print and Scanners> Select your printer > Open Print Queue.

Delete all pending print jobs in the queue. Delete these one by one. 


TIP: Make sure you restart your Mac & printer; after applying any of the above-said methods. 


If still your brother wireless printer keeps going offline on Mac, then contact us. Reach to us at Brother Printer Support toll-free numbers: USA/Canada: +1 888-480-0288 & UK: +44 800-041-8324.



About Michael William Junior   Provide Technical Support

2 connections, 0 recommendations, 15 honor points.
Joined APSense since, June 13th, 2019, From Birmingham, United Kingdom.

Created on Jul 15th 2019 09:07. Viewed 60 times.

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