Best Free Opensource Helpdesk for Your Business

by KS Tomar Webkul - Software Development Company

Opensource Helpdesk, Utilizing Open source software as a helpdesk for your online business is not only keeps the cost down but also raising the faith among your customers as it’s much secure rather than proprietary alternatives that truly helps to keep stay on this cutting edge marketing world.

As your company grows, your support staff has to do multitasking work because now your customer base is double or maybe triple.

Manage, revert and track support requests within less time period only possible with a scalable, secure and fast well coded open source helpdesk software.

Enterprise online business?…………….High volume of customer inquiry?………….Huge agent count?…………Yess!!!!! You gussed right – Only Open Source Helpdesk works for you.

Let’s have a look at some of the highlights of Open Source Helpdesk – UVdesk:

Open Source Help desk : 100% Free

All business either small or medium now rely on helpdesk software to make all support process faster and automate. Couple of helpdesk system like Freshdesk, osTicket and Zendesk can easily found in market but those all are too expensive plus complex to handle.

It’s pretty much sure that highly paid helpdesk system eat a big portion of your budget when you are running a enterprise business.

let’s suppose an example you have started a small company or for startup basic plan may works but whenever your business will grow you require more features and more agents. Sometimes it’s need to do customization.

You can even check the pricing of Zendesk helpdesk from below, its start from $5 whether you are using basic features:

In short, You need to pay for separate feature which you have required plus for customization too. In some cases customization won’t be possible or complex if your helpdesk is SaaS or Cloud based.

However, in open source customization, modification and updation easily possible to fit as you want. Thus we have built a Free dynamic Open source helpdesk software – UVdesk supports LAMP/LEMP stack and built on Symfony/PHP Framework.

Yes!! it’s totally Free of cost………:)

So, why you are investing too much money when you can get a fully functional helpdesk software with no price. In addition, it allows users to deliver best customer experience as in own way.

Open Source Help desk : Source Code is Open

As source code contains all the programmed code, components, scripts, and API’s used to allow your helpdesk to run. So you can add any component, upgrade the helpdesk and fix any bug anytime when you will be needing.

Changes and modification in the UVdesk community skelton bundle is quite simple and easy. So one can built any custom helpdesk as per their business need.

Some Key Factor of Source Code:

· No need to rely upon any service provider.

· No further charges required for maintenance.

· All code is in your hand so timely updates of solution at their own will.

· No need to rely on someone else to fulfil their technical needs.

· When changes is needed, you have the freedom to fix it.

· No need to wait for a service provider to release and updated the version of the software.

Read More: https://www.uvdesk.com/en/blog/best-free-opensource-helpdesk-for-your-business/