Airline Complaints

by Kanika Goyal Online Consumer Forum

Airline Complaints

Today Indian airline industry is a rapidly growing sector, bringing in significant income and job opportunities, but according to recent survey, many passengers filed Airline complaints. With about 450 airports and 1000 registered aircraft, travel has become more accessible than ever. However, the excitement of planning a trip, and arriving at the airport only to encounter issues can be disappointing. If you've faced issues, it's important to bring them to the attention of airline authorities through complaints. This article highlights some of India's popular Airline complaints and the types of complaints passengers often face.

Major Airline company in India

Today in the world Indian Airlines Industry is one of the fastest-growing airlines. Some of the Famous Airlines in India are

1. Go Air: Go Air has secured a spot in the list of best Airlines in India.

2. Air India Express: Air India Express is an economical airline operated by Air India Express Limited.

3. Spice Jet: Spicejet was the second-largest airline in India and had 13.6% of the market share in the number of passengers.

4. IndiGo: Indigo is the largest Indian carrier, and has an immense fleet size in India and a maximum domestic share.

5. Air India: Air India is owned by Air India Limited, a government-owned enterprise, which operates in India and Asian destinations.

Type of Airline complaints

Along with this growth and rapid expansion, this sector has faced various challenges. Some widespread airline complaints include -

Passengers often complain about rude customer service.
Flight delays due to turnaround time issues and lack of timely updates.
Inflexible booking and refund policies.
Lost baggage, and cabin cleanliness concerns.
Disappointing onboard meals, and hidden charges.
Some passengers are unhappy when their preferred aircraft or seats are changed without notice.

How to resolve Airlines complaints?

Step 1: Go to the official website of the airline and email their customer service address as indicated.

Step 2: In addition, you can contact their 24*7 customer support number for assistance.

Step 3: In case the airline fails to handle your issue, inform the Directorate General of Civil Aviation (DGCA), the governmental authority regulating air travel.

Step 4: If the airline does not resolve the complaint, think about sending a legal notice.

Step 5: If all else fails, submit a complaint to the consumer forum for additional measures.

Most Frequent Complaints About Airlines faced By Consumer

Tickets/Flights canceled : Most common issues today faced by consumers is ticket cancellation at the last moment leaving you helpless. Flight cancellation at the last moment leads major loss also.

Boarding Issues : Boarding issues is also the another reason of conflict between consumer and Airlines company which consumer has to suffer.

Refund not given : Airline industries usually decline to refund the amount if something unexpected happens, such as illness or accident of a family member.

Misbehaviour of staff : Most passengers faced rude behavior, absent onboard services, and poor language skills from the airline's representatives.

Damaged Baggage : Baggage got damage in the flight due carelessness of attendant leaves the passengers in grievances and loss.

Fight delay : Time issues are the main reason behind the delay of flights, which has left many passengers frustrated. Many airline customers have reported that they were not informed about their flight's updated timings.

Changed Seat number : Changing seat numbers on flights is a common issue for passengers, often leading to frustration and inconvenience.

Fraudulent actions carried out by booking agents : Certain dishonest agents might participate in deceptive activities like charging customers too much, selling counterfeit tickets, or giving false information about travel plans.