Articles
A Challenging Experience with Telus Customer Service: A Critical Review
by Doug P. ***In this review, I would like to express my disappointment and frustration with the customer service provided by Telus, a prominent telecommunications company in Canada. Unfortunately, my experience with Telus customer service has been subpar, and I feel compelled to share my concerns.
- Lack of Timely Response:
One of the main issues I encountered with Telus customer service was the lack of timely response. When reaching out for assistance, I expected prompt and efficient communication. However, I found myself waiting for extended periods before receiving any form of acknowledgment or resolution. This delay only exacerbated my frustration and made me question the efficiency of Telus' customer service operations.
- Inadequate Resolution of Issues:
When I did manage to get in touch with a customer service representative, I was met with a lack of knowledge and expertise in resolving my issues. Instead of receiving satisfactory solutions, I was provided with generic responses and unhelpful suggestions that did not address the root cause of the problems I was experiencing. This lack of competence was disheartening and left me feeling unheard and unsupported as a customer.
- Poor Communication and Follow-up:
Throughout my interactions with Telus customer service, I encountered poor communication and a lack of follow-up. Promised callbacks were missed, leaving me in a state of uncertainty. Additionally, there were instances where I had to repeat my concerns multiple times to different representatives, indicating a lack of proper documentation or communication within Telus' customer service department. Such inconsistencies only added to my frustration and deepened my dissatisfaction with the overall experience.
- Unresolved Issues and Disregard for Customer Satisfaction:
Despite my repeated attempts to seek resolution, I was left with unresolved issues. Telus customer service did not demonstrate a genuine commitment to addressing my concerns and ensuring my satisfaction as a customer. This disregard for customer satisfaction is deeply disappointing and raises questions about the company's dedication to providing quality support.
Conclusion:
My experience with Telus customer service has been nothing short of frustrating and unsatisfactory. The lack of timely response, inadequate resolution of issues, poor communication, and disregard for customer satisfaction have left me feeling disappointed and undervalued as a customer. As a telecommunications company that prides itself on providing reliable home services, I had expected a higher level of customer support. Unfortunately, Telus customer service has fallen short of these expectations, and I am left with unresolved issues and a negative perception of their customer service department.
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About Doug P. 
***
8 connections, 0 recommendations, 45 honor points.Joined APSense since, January 19th, 2021, From Scarborough, Canada.
Created on Jun 17th 2023 03:17. Viewed 120 times.
