9 Steps to Fix Concox GPS Tracking Device Offline Problem|Troubleshooting

by Concox Garin Marketing Manager
Concox 3g asset gps tracker

Some Customers have encountered device offline problem after purchasing Concox GPS trackers due to improper operation or other factors, which will bring a bad user experience. Here are some tips for you to tackle the offline problem.

 Check if the SIM card is in arrears, is it 2G network standard

 Check If sim card cannot resolve to the IP of the domain name

Concox vehicle gps tracker

 Check if the device is in power saving mode (long standby devices)

 Check if the device switched to flight mode due to external low-power protection (E-bike/EV GPS Tracker)

 Send command STATUS#, check whether the status of GSM and GPRS is linked up.

 Send command GPRSSET#, see if the APN and server settings are correct

 Send command param#, check if IMEI is consistent with the device IMEI

 Ask technical support for help to see if this device can successfully connect to AMS, whether to send a login package to the platform, and whether the platform responds to the login package or not.

 It could be a hardware problem after the last troubleshooting, in that case, it needs to be returned to the factory for repair. Please contact our sales manager, they will immediately send you a new simple to replace the defect ones for free.

For more tech support:

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About Concox Garin Innovator   Marketing Manager

14 connections, 0 recommendations, 66 honor points.
Joined APSense since, July 29th, 2019, From Shenzhen, China.

Created on Sep 9th 2019 01:54. Viewed 424 times.


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