6 Important facts about consumer protection act 2019

by Kanika Goyal Online Consumer Forum

The consumer is King and all rights of consumers are protected under the consumer protection act 1986 and consumer protection act 2019. If you are a consumer then you must need to know about your consumer rights that help consumers to fight against consumer fraud and online fraud.

According to the consumer protection act 2019, the following are the important facts you need to know:

Central consumer protection authority to be informed

A complaint can be filed in a consumer court where the complainant resides or works

A consumer can seek compensation for harm caused by a product or service

According to the Consumer protection act 2019, if your compensation claim amount is up to 1 Crore, then your case will go to the District consumer forum. If your claim compensation amount is between 1 crore to 10 crore then it will go to the state consumer disputes redressal commission. If your claim compensation amount is above 1 crore then your case will go to National Consumer Forum or National Disputes Redressal Commission.

All rules of direct selling extended to e-commerce

A court can refer settlement through mediation

If you are a consumer, not satisfied with the services or products given by the company or the seller then you can file a complaint against the company or the consumer forum or consumer court.

You can also approach an online consumer complaint forum named Voxya, that helps consumers to provide an optimal solution for consumer complaints using easy 4 steps:

Starts social media campaign for the maximum impact of consumer complaints
It sends an email to the company and tries to resolve consumer complaints amicably.
It will draft and send legal notice to the company via registered post and also send a copy to the consumer address.
It helps consumers to approach consumer court and prepare all documents and evidence to be submitted in the consumer court.

If you are looking for the solution to the consumer complaint then file a complaint now!