3 Reasons to Apply Automated Call Service To Health Practice

by Kristen White Blogger If you have every played the ‘telephone’ game then you know that every time a message is passed to another person, something gets lost or mistranslated so that by the time it gets to the final destination, it may not even be the same message.  This is one of the main reasons why medical practices choose to use an automated service instead of a ‘live’ call center where human error can have a significant impact on the service and patient’s perception of the process.  Reliable automated message companies have the technology in place to accommodate single or multi-physician offices, urgent and non-urgent message delivery and contacting the correct individual on-call.

For emergency situations, the message is passed to the on-call doctor in three seconds ensuring it is sent via the preferred communication format to the on-call individual.  They listen to the message and can call the service who will connect them with the patient while protecting their privacy by disguising their number as the office contact.

The best medical telephone answering service provides this as a basic service which can be utilized during the free demo without any equipment set-up so patients and office personnel can see how they system works for themselves and make an informed decision.  Since the message is left directly by the patient and listened to by the doctor, no details get lost in translation and the physician can provide the necessary guidance and direction as it applies to the situation.
 
Non-urgent messages can also be left after-hours, over the weekend or during lunch breaks and the message system will capture these and deliver them securely at a designated location and time.  This way personnel can listen, prioritize and return phone calls with the information the patient needs.  Again, the message is left by the patient and they can do so in their own language and then have it translated by the service which is a unique feature that puts patients immediately at ease and builds trust with the office.
 
When looking for medical call center, be sure to ask if they provide this service at the flat rate or for an extra fee. Automated message systems are more cost effective than a ‘live’ center because you don’t have to pay individuals to answer phones on a 24/7 schedule. The service will automatically activate when triggered and personnel can handle situations in the office or enjoy their time off knowing the office is covered and the reliable service will contact them when needed.

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Created on Dec 13th 2019 05:37. Viewed 164 times.

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