Dale Carnegies - How to Win Friends and Influence People
by Shabbar Suterwala Soft Skills Trainer, Business Coach, Psychological
How to
Win Friends and Influence People by Dale Carnegie
Tips on
Building up Personal Relationships and Making People like you
Ø Don’t criticize,
condemn or complain.
· What you don’t like others also don’t like. Your criticism won't be
welcome.
· Criticism makes others defensive and resentful.
· Positive Reinforcement works better.
Ø Become genuinely
interested in other people.
· People are most interested in themselves.
· Remember people's birthdays and their other important details.
Ø Talk in terms of the
other person's interests.
· Find the interests of others and talk about those things.
· If you know nothing of their interests, ask intelligent questions.
Ø Be a good listener. Encourage
others to talk.
· Give your exclusive attention to others.
· Urge others to talk about themselves. Ask pointed questions.
Ø Make the other person
feel important.
· People yearn to feel important and appreciated.
· Praise others' strengths and they'll strive to reinforce your
opinion.
Ø Smile.
· Greet others with smiles and enthusiasm.
· Smiling comes through even over the phone.
Ø Remember People by
their name.
· A person’s name to him is the most sweetest sound in any Language.
· Call people by their name and Acknowledge them
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Created on Dec 31st 1969 18:00. Viewed 0 times.